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Junior Security Operations Coordinator

2 months ago

Esher, United Kingdom Healix Full time
Job Description

We are recruiting a Security Operations Coordinator with a focus on the Africa region to join our Global Security Operations Centre based in Esher, Surrey.

Operating 24/7/365, our Global Security department is made up of security and crisis management specialists who are highly knowledgeable in the risks associated with global travel. As industry experts, we provide our clients with evaluations of security risks, advice on minimising those risks and guidance for building a safer and more secure environment for their staff.

Our Junior Security Operations Coordinators support our Regional Security Manager in ensuring the delivery of consistent, high-quality operational security services. The role involves a diverse range of responsibilities including:

  • Supporting the security desk, handling security advice and providing assistance to travellers, expatriates and corporate security/risk managers.

  • Working alongside the security operations team during escalations across all regions.

  • Providing ‘Active Monitoring’ services to subscribed clients affected by major security incidents.

  • Assisting with coordinating operations as part of an Incident Management Team during escalated situations, evacuations and security operations.

  • Collaborating with our team of Global Intelligence Analysts, who conduct security and risk intelligence analysis, to contribute to Africa related operational advice and risk intelligence output.

  • Cover the Global Intelligence Analysts where additional resource is required to cover Global Incident Monitoring and intelligence support.

  • Assist in the development of security operational capability across Africa. Take responsibility for asset due diligence across all regions.

  • Work with the medical team on emergency medical response plans.

In addition to full training being provided for the role, the successful candidate will also have the opportunity to undertake a market-leading Crisis and Security Risk Manager training programme, specifically designed to develop your security manager skills, competencies and undertake professional qualifications.

To find out more about Healix, click on this link: Introduction to Healix Risk and Resilience Services (youtube.com)

About The Role

What we’re looking for

The role is aimed at individuals starting or early on in their security careers. Our requirements for a Junior Security Operations Coordinator:

  • A degree or masters (or equivalent) in a related field, such as International Relations, Politics, Security etc.

  • Demonstrated expertise and knowledge of political and security issues in the African region.

  • Demonstrated knowledge of security operations, crisis management and logistics planning is desirable.

  • Experience of operating in an international context (postings, exchanges or employment within a foreign multinational company) is an advantage.

  • An insight in to intelligence analysis techniques, such as OSINT, is helpful but not necessary.

  • Excellent written and verbal communication skills and experience of working in small, close teams.

  • Ability to remain calm and resilient under pressure, whilst following protocol with high attention to detail.

  • Strong interpersonal skills with the ability to quickly build rapport.

  • Fluency in written and spoken English. A second foreign language is an advantage.

Please note that this is a shift-based role, including working weekends and public holidays, and the successful candidate will need to be able to commute to our offices in Esher, Surrey, on a regular basis.

The job title for this role will be Junior Security Coordinator – Africa Region.

We encourage interested candidates to apply as soon as possible as we may close the job posting before the advertised closed date if we receive suitable applications.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Desired Criteria

  • Additional modern languages

Required Criteria

  • Excellent written and verbal communication skills
  • Strong interpersonal skills with the ability to quickly build rapport.
  • A degree or masters (or equivalent) in a related field, such as International Relations or Politics
  • Expertise and knowledge of political and security issues in the Africa region

Closing DateFriday 27th September, 2024