Apprentice Administrator

4 weeks ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a Receptionist/Patient Focus Booking Team and administrator in the Medical Outpatients department. Medical Outpatients hosts clinics for specialties including Gastroenterology, Endocrinology, Thoracics, Neurology and Nephrology. It is a very busy and interesting environment.

Apprenticeship Eligibility Criteria:

All applicants must be:

Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills

Full time: hours per week

Main duties of the job

The post holder will be a member of a small admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics, monitor patient waiting lists according to the Patient Focus Booking policy and provide professional reception duties.

The post holder will be required to track and collect patient notes and be able to work well autonomously and as part of a team. They will occasionally take minutes and attend monthly team meetings.

We are looking for cover 5 days per week.

Monday 08:30 - 16:30 Tuesday 08:30 - 16:30 Wednesday 08:30 - 16:30 Thursday 08:30 - 16:30 Friday 08:30 - 16:30

If you are looking for a role that provides you with the opportunity to show off, you're caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

To provide efficient and effective admin support to the office. To have a working knowledge of the information technology systems in use within the Trust. To record patient demographics and referrals on the hospital information system (PAS) and departments computer system To deal with queries, visitors, and telephone enquires in a helpful and courteous and efficient manner To update as necessary PAS and departments computer system in line with the Trusts policies and procedures on real time data collection and confidentiality. To request and return medical notes and to collect from various departments within the Trust To carry out filing of letters and any photocopying To prepare patient information packs and resources for ward staff To attend relevant courses and undertake training necessary to manage the workload To attend relevant mandatory training To undertake an annual appraisal and personal development review

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

4 GCSEs at D/3 or above (or equivalent including Maths and English)

exp

Desirable

Experience of working in a team

Skills

Essential

Ability to work as part of a team and independently

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity, and Inclusion

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