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Clerk Receptionist

3 months ago

Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

Job summary

An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.

Interview Date 25th July 2024 Part time - 15 hours You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Working within the Appointment Centre Office scheduling new patient appointments using the partial booking process and registering new patient referrals on to the system or working on one of our busy Outpatient receptions area within the Dental Hospital.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

To provide an efficient and effective administrative service to patients and the multi- disciplinary team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.

Person Specification

QUALIFICATIONS

Essential

GCSE in English Grade C or equivalent or NVQ Level 2 or equivalent.

Desirable

ECDL RSA 1 or 2 or equivalent

SKILLS

Essential

Very good keyboard skills Good communication, organisational skills Accuracy and attention to detail Good interpersonal skills Able to prioritise workload Excellent telephone manner

EXPERIENCE

Essential

Previous experience in a customer care role within an office based environment

Desirable

Working within NHS or hospital environment

KNOWLEDGE

Essential

Good working knowledge of Microsoft Office

Desirable

PAS / eRecord