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Assistant M&E Operations Manager

2 months ago

South East London London, UK, United Kingdom Arora Hotels Limited Full time

We treat our team like family and our guest like royalty

At the InterContinental London – The O2, we are passionate about exploration and discovery.

Located on London's vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK's largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 has recently opened a second ballroom, making it the largest hotel conference venue in London.

Assistant M&E Operations Manager Highly Competitive Plus Great Benefits

The Assistant Meeting & Events Operations Manager Assists with directing and motivating team whilst personally providing high quality service based on requirements and standards. Assists with monitoring and controlling, financial and administrative responsibilities including asset protection. Provides clear and concise communications to both internal and external guests.


What we are looking for:

  • Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff have the tools, training, and equipment to carry out job their duties
  • Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
  • Carry out team members job chat, performance reviews and create tailor made development plans.
  • Monitor standards of work, working practices, productivity and standards of customer care of the members of the department
  • Assist the Meeting & Events Sales team with show rounds and client meetings.
  • Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
  • Participate in Duty Management shifts as required by Operations rota.
  • Assist with departmental forecasts, plans, and productivity reports for management
  • Accurately schedule team members to deliver service standard to guests within agreed financial controls and ensuring that wage cost is in line with revenue
  • Actively promote up selling of all department, with a key push on bar and beverage offerings.

A bit about you:

  • 3 years related experience, including management experience, or an equivalent combination of education and experience.
  • Experience managing a large Meeting & Events operations

Our Assistant Meeting & Events Operations Manager will receive some excellent Company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years' service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Critical Illness and Pension cover
  • Unrivalled Career Progression prospects

Apply now to be our new Assistant Meeting & Events Operations Manager


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