Personal Lines Account Handler

2 weeks ago


Hemel Hempstead UK, Hertfordshire, United Kingdom NFP, an Aon company Full time

We are recruiting for a Personal Lines Account Handler to work on the handling of general personal lines (Car, Van, Classic Car/Motor Cycle & Travel type policies) with some mid/high net-worth clients.


Overview of duties


  • Maintain a professional image of self and the Group to all customers and insurers
  • Identify and understand the customers needs and business
  • Build relationships with customers and provide an ongoing service
  • Complete and offer all renewals within the FCA guidelines
  • Complete and process all new business and transfer new business within the FCA guidelines
  • Completion of tasks in a timely manner
  • Ensure that all compliance responsibilities are recorded and reported as required
  • Build own technical knowledge to achieve/maintain competence and maintain own training records


Person specification


Knowledge, skills and abilities:


  • Customer Care skills
  • Planning and Organisational skills
  • Some High Net Worth & Mid Net Worth Insurance Technical Knowledge
  • Negotiation skills
  • FCA Compliant Process


Education / and or Experience


  • General insurance experience
  • Car, Van, Standard Homes/Thatched Homes, Classic Car/Motor Cycle & Travel type policies
  • Customer service skills


Key information:


Hours: Monday – Friday, 35 Hours

Location: Hemel Hempstead


If this sounds like something you are interested in please apply or contact Lucy Reed for further information.



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