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Event Manager

2 months ago

Watford WD, Watford, United Kingdom The Alida Group Full time

The Alida Group have a fantastic opportunity for an experienced Event Manger to join their Events Team. Based at our Watford site the successful candidate will be responsible for managing Weddings and Corporate Events at various locations in Hertfordshire/ Home Counties and London.

The Event Manager will be required to work evening shifts and weekends as part of their 40-hour week due to the nature of the business.


Skills and Preferred Experience

To plan, organize and deliver a successful operation of the events, hospitality and banqueting areas within the Events department with the assistance of the relevant department heads

To liaise with other key personnel, Kitchen, Events and Sales to deliver service that meets and exceeds the client's expectations

To brief the Events team on all aspects of the business and to oversee the running of events

To meet all client's expectations, making sure that the event is as they require, and ensuring that any on-the-day changes are passed on to the relevant people where necessary

To assist in the development of the Service Team, make sure that they adhere to standards and provide training as per the guidelines within the Alida Group

To ensure that ongoing training is carried out to the benefit of all staff

To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations

To train or provide training to the staff to ensure they operate following the department standards including any agency or casual labour that may be required

To liaise with key people in all necessary areas (Kitchen, Sales) of the business to ensure the provision of food and service is consistent and in line with menu/standards

To monitor that all staff present themselves correctly dressed for duty and are well groomed whilst on duty as per the company handbook and grooming guidelines

To deal effectively and courteously with customer complaints, and to refer all complaints to the required management

Responsible for monitoring agency staff, ensuring that timesheets are filled correctly and processed (forwarded) for payment


Qualifications

Excellent product knowledge (food/beverage)

Experience in running large events

Strong business acumen

Leads by example by acting professionally at all times

Excellent communication skills

Takes the initiative

Excellent time management

Supportive / Team player

Financially astute

Strong presentation skills

Experience in managing and leading a team

Excellent customer care skills



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