Cluster Special Events Executive

1 month ago

City of London London, Central London, United Kingdom Leonardo Royal Hotel St Paul's Full time

If youre our ideal Special Events Executive, you will:

Be yourself

Produce proposals for all Special Events enquiries in line with customer requests

Plan and deliver successful events for our client

Develop strong client relationships to increase enquiries and business opportunities

Work closely with operational teams across your cluster of hotels to ensure we capture every detail

Gather feedback from clients we love repeat business

Produce contracts and issue invoices to customers

Have a genuine passion for hospitality and delivering first-class customer service

The day-to-day

  • Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standards
  • Ensure good diary management is implemented to avoid over capacity or over bookings
  • Upsell to enquiries where possible (food & beverages, bedrooms, leisure facilities, etc.)
  • Create and update bookings ensuring as much detail as possible is inputted
  • Offer show rounds to clients with enquiries to maximise our chance of winning the business
  • Promote any offers when appropriate
  • Prepare and issue proposals, contracts and invoices
  • Ensure compliance with company standards and strive to achieve targets
  • Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy
  • Liaise with other hotel departments to ensure we are all working towards the same goals
  • Arrange and conduct final details meeting/calls with organizer prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client whilst enabling you to gather all relevant information in order to produce function sheet.
  • Produce function sheets for all events ensuring all necessary detail is noted ensuring all final detail including delegate numbers, roomings lists and timings are collected from booker.
  • Participate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a career

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years; theres never been a more exciting time to join us

Some of the perks you could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of

Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops

Free hot lunches in the employee canteen

Talent referral scheme: earn yourself a bonus for recommending a friend to join us

We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration

The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support

Ongoing job-related training programmes with clear paths for progression


AMRT1_UKCT

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