Customer Service Lead
2 months ago
Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.
Above is our “why”; our “how” is delivering the highest standard of service we can, which is why we’re looking to strengthen our Customer Service team. The candidate we’re looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a “do what it takes” attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.
Take a look at what our team have to say: Our Culture | Sharpsmart
What will your role involve:
- Managing all customer interactions through calls, emails and cases and in a timely and professional manner within an agreed service level
- SLA performance and reporting
- Process adherence, receiving, documenting, investigating and resolving all requests/complaints in line with SLA
- Ensuring cases are raised in line with guidelines, conducting full root cause analysis
- Review and interpret Power BI reports, files, records, and other documents to obtain information to respond to requests.
- Coordinate timely additional stock requests as per the processes
- Data gathering, analysis and cooperation with other key roles
- Encourage and gather Customer feedback
- Constantly look for new ways to better/improve the customer experience and looking at customer service trends.
- Involvement in bid's and tender solutions
- Customer site visits
What are we looking for:
- Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. You will directly interact with our customers to deliver a quality customer experience.
- Self-motivated to problem-solve and drive resolutions for our customers
- Flexible, adaptable and able to prioritize, no two days are the same
- Strong attention to detail in checking work quality and accuracy
- 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced computing skills (Microsoft office etc.)
- Salesforce experience would go a long way
- Good communication skills both written and verbal with record-keeping discipline
- Proven experience in improving processes and procedures
- Driving license & ability to commute to Spennymoor
What can we offer:
- Competitive salary package plus bonus potential
- Private Healthcare and Dental care options via a globally recognised provider
- Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
- Genuine investment throughout your career for professional development
- Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
-
Customer Service Advisor
5 days ago
Dartford, UK, Kent, United Kingdom Insight Select Full timeCustomer Service Advisor // Permanent // Fully office based // £29,000 per annumMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...
-
Customer Service Manager
3 weeks ago
Gravesend, UK, Kent, United Kingdom Potensis Full timePotensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across London and the South East. This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when...
-
Field Engineer
1 month ago
Rainham, UK, Kent, United Kingdom Rotrex UK Full timeABOUT USRotrex Onsite, a leader in providing specialized access and safety solutions, is dedicated to delivering top-notch maintenance and installations for suspended access equipment and fall protection systems across the UK. Known for our innovative approach and strong commitment to safety, we support diverse industries, ensuring their compliance with...
-
Packaging Development Manager
4 weeks ago
Sittingbourne, UK, Kent, United Kingdom Integrated Service Solutions Ltd Full timeIntegrated Service Solutions Ltd (ISS) is a leading service provider in the UK Fresh Produce sector. Since our inception in 2014, we have grown exponentially, now boasting annual revenues exceeding £80 million and employing over 1200 people across our multiple sites. Our success is built on our commitment to people, quality, and service, fostering strong...
-
Client Services Lead
4 weeks ago
Maidstone, UK, Kent, United Kingdom Pink Giraffe Full timePink Giraffe are a recruitment agency and we are hiring on behalf of our client who are a print / POS / design agency. Up to £42,000 / hybrid working with 3 days in the office and 2 days at home. Born from a little bit of luck, a lot of heart & soul and a whole bunch of hard work! We were fortunate to encounter some amazing opportunities early on. However,...
-
Emergency Driver
1 week ago
Rainham, Kent, United Kingdom Taskmaster Full time £37,060 - £39,060Key Responsibilities:Recover a variety of different vehicles across London using recovery vehicles and equipment.Adhere strictly to safety standards and regulations.Provide a professionally service with clients and customers, exhibiting a courteous and helpful demeanor during recovery operations.Conduct thorough inspections of recovered vehicles, documenting...
-
Lead Mechanical Engineer
1 month ago
Canterbury, UK, Kent, United Kingdom Octagon Group Full timeLead Mechanical Engineer Canterbury, Kent, UK - OnsiteSalary up to £55,000 DOE + benefits We are seeking an experienced Lead Mechanical Engineer with a strong background in development engineering.This role plays a crucial part in developing high-performance interconnect solutions for critical applications in aerospace and defense industries. The Lead...
-
Lead Engineer
1 week ago
Chatham, UK, Kent, United Kingdom Intec Select Full timeLead Engineer Our long-term trusted partner, a leading financial services corporation, is hiring several Lead Engineers to provide hands-on technical leadership as they continue to move into a digital landscape. The chosen candidate must have experience working within retail/digital banking with exposure to savings/lending products and experience using...
-
Continuous Improvement Lead
2 months ago
Aylesford, UK, Kent, United Kingdom Polypipe Building Services Full timeSpecialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering...
-
Commercial Operations Manager
3 days ago
Rainham, Kent, United Kingdom Kenton Black - Construction Full timeJob SummaryKenton Black are seeking a Commercial Manager to join their team in Essex. As a Commercial Manager, you will be responsible for managing the commercial aspects of the business, including disputes and legal knowledge.Key Responsibilities:The Commercial Manager will have the following key responsibilities:1. Manage commercial relationships with...
-
Dry Lining Commercial Expert
3 days ago
Rainham, Kent, United Kingdom Kenton Black - Construction Full timeJob Title: Commercial ManagerLocation: EssexIndustry: Dry LiningJob Description:The Commercial Manager will be responsible for managing the commercial aspects of the business, including disputes and legal knowledge. This will involve managing commercial relationships with clients and suppliers, negotiating contracts and agreements, and resolving disputes and...
-
Recruitment, Vetting and Administration Lead
2 months ago
Canterbury, UK, Kent, United Kingdom AKON Security Services Ltd Full timeThe Recruitment, Vetting and Administration Lead will play a pivotal role in ensuring that Akon Security Services Ltd attracts, recruits, and retains the highest calibre of security personnel. This individual will oversee the entire recruitment process, from sourcing candidates to conducting thorough vetting procedures, and will also manage key...
-
Associate Clinician Team Lead
1 month ago
Canterbury, UK, Kent, United Kingdom Psicon Ltd Full timeAbout UsPsicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in...
-
Senior Field Service Engineer
3 weeks ago
Dartford, UK, Kent, United Kingdom Blackfield Associates Full timeBlackfield Associates are partnered with an international biotech company, who due to ever-growing services, have a requirement for a Field Service Engineer to join the Biomedical Field service team to cover the Dartford/ London region on a permanent basis.About the Role - As Field Service Engineer, you will:Attend customer site to troubleshoot and repair...
-
Field Service Engineer
1 month ago
Dartford, UK, Kent, United Kingdom Blackfield Associates Full timeAbout the Company - Blackfield Associates are partnered with an international biotech company, who due to ever-growing services, have a requirement for a Field Service Engineer to join the Biomedical Field service team to cover the Dartford/ London region on a permanent basis.About the Role - As Field Service Engineer, you will:Attend customer site to...
-
Clinical Services Manager
1 week ago
Canterbury, UK, Kent, United Kingdom Psicon Ltd Full timeAbout UsPsicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in...
-
Internal Sales
4 weeks ago
Ashford, UK, Kent, United Kingdom MKM Building Supplies Full timeOur ASHFORD branch is looking to recruit for the following role: Internal Sales SpecialistIn this position, you will play a key role in the sale of our full range of timber supplies products therefore previous sales experience in a similar role within a builder’s or timber merchant environment is essential.Responsibilities and DutiesProviding quotations...
-
Store Manager
5 days ago
Dartford, UK, Kent, United Kingdom Zachary Daniels Full timeReady to Lead the Charge? Become a Store Manager for a Top Retail Brand in Dartford! Salary up to £45,000 + Bonus Do you have the drive to lead, inspire, and make a real impact? Zachary Daniels Retail Recruitment is on the lookout for a dynamic Store Manager to take the reins of a fabulous store in Dartford for one of the UK's leading retail brands. If...
-
Mortgage Advisor
4 weeks ago
Maidstone, UK, Kent, United Kingdom Countrywide Mortgage Services Full timeFreeman Forman Estate Agency are looking for a Mortgage and Protection Advisor to join them in Maidstone. OTE £60kWhat’s in it for you?Competitive Salary - OTE £60KSuperb training and development programmeUncapped commissionLeads generated from our colleagues in Estate AgencyQuality and Loyalty BonusGroup Discounts on Property Services.Transparent and...
-
Internal Sales Executive
2 months ago
Bexleyheath, UK, Kent, United Kingdom Cibes Lift UK Full timePurpose of the role:Working in a team of 4, you will be responsible for driving business growth by increasing the number of quotations produced for each of our Sales Areas in the UK. Efficiently process, qualify, and quote new leads generated through our website or by our area sales team.Support the generation of new leads through outbound sales activity to...