Head of Client Services

1 week ago

Edinburgh Scotland, Scotland, United Kingdom BJSS Full time

About Us


We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.


In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.


Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.


We want to continue to grow our team with people just like you


About the Role


Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform?


Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders?


Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs?


We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team.


Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. Day to day, the team engages with clients to ensure we are meeting their needs whilst managing margin. The team is collaborative and when working well allows all other teams in BJSS to do their best work and contribute effectively.


As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the very best of BJSS, and supporting them to meet their strategic objectives. You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.


In this role, the Head of Client Services will be responsible for:

  • Taking ownership of client accounts, including overall growth and meeting or exceeding revenue targets
  • Developing the client account strategy and leading an account team to ensure its successful execution
  • Working closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needs
  • Building, growing and maintaining senior client relationships, seeing clients face to face
  • Developing strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
  • Acting as a key member of the Client Services community (which is accountable for all existing account development across BJSS), driving continual improvement in how we operate and serve our clients
  • Bring industry best practice, be active in the business driving new initiatives and selling the BJSS brand at events and on social media
  • Management oversight of a portfolio of accounts run by Client Service Leads
  • Reporting to the Senior Leadership Group on account progress and activities
  • Financial forecasting for the accounts you run and those across your portfolio


About You


This role will be based from either our Edinburgh, Glasgow or Newcastle Office.


To succeed in this role:

  • You are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growth
  • You will have experience of working with accounts worth £10 million plus
  • You have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clients
  • You have experience of working in a Consulting environment
  • You have experience of building and maintaining relationships at C-suite level
  • You have excellent communication skills and can influence stakeholders at all levels
  • You are a strong collaborator and enjoy working with a wide range of people, both internally and client-facing
  • You have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercials
  • You have strong delivery experience and can evidence leadership of complex client engagements


Some of the Perks


  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
  • Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
  • GymFlex gym membership programme

  • Engagement Manager

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Head Resourcing Full time

    Hybrid – Three days on site (across Scotland), two days from home Salary – Up to £95,000 Role – Engagement Manager/Senior Project ManagerHead Resourcing have partnered with a business change consultancy to support their search for an experienced Engagement Manager/Senior Project Manager in Scotland.Working three days on site with clients, you will...

  • Head of Hospitality

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom CH&CO Full time

    No agencies IntroductionWe seek a talented and experienced individual as Head of Hospitality and Events at our client’s prestigious city centre office location.As a Head of Hospitality and Events, your role will be pivotal in overseeing all aspects of our hospitality services, including client relations, coordinating with front desk operations and...

  • Head of Product

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Change Recruitment Full time

    Head of Product (Insurance)!Are you a visionary leader with deep experience in managing and scaling innovative products? Do you excel at driving growth, creating impactful strategies, and delivering exceptional customer experiences? My client is seeking a talented Head of Product (Insurance) to oversee a complex portfolio and take our product development to...

  • Procurement Assistant

    1 week ago

    Edinburgh, Scotland, Scotland, United Kingdom Escape Recruitment Services Full time

    Opportunity for a Procurement Assistant will work closely with the Head of Procurement who will support and build on your procurement experience and knowledge….The Procurement Assistant will support with day-to-day procurement activities. They will liaise with Stakeholders and Suppliers and be responsible for maintaining procurement systems and providing...

  • Client Administrator

    4 days ago

    Edinburgh, Scotland, Scotland, United Kingdom Greenbean Full time

    We are on the lookout for a Client Relations Administrator to join our client in Edinburgh.You will be joining the Client Solutions department on a 12-month FTC with a salary of £25,000. You will be working 35 hours each week, core hours are 8.30 am to 5.30 pm on a rota basis Monday to Friday, including an unpaid break for lunch of 1 hour. About the...

  • Client support advisor

    2 months ago

    Edinburgh, Scotland, Scotland, United Kingdom Greenbean Full time

    We are currently looking for organised individuals with a focus on customers to join our client as a Client Solutions Service Support.This opportunity is based in Edinburgh with a salary of £25,000, working 35 hours per week, between 08:30 am – 17:30 pm.Why join the team?Financial Security: Competitive salary with annual reviews, 10% non-contributory...

  • DevOps Engineer

    1 month ago

    Glasgow, Scotland, Scotland, United Kingdom Head Resourcing Full time

    DevOps Engineer (12 Month Fixed Term - 2 days per week in Glasgow)Head Resourcing is pleased to be partnering with one of the UK's leading pensions and mutual funds companies, currently seeking a talented and experienced DevOps Engineer to join their team in Glasgow.As part of the technology team, which plays a pivotal role in the organisation, you will...

  • Head of Sales

    1 week ago

    North Ayrshire, Scotland, Scotland, United Kingdom Pertemps Network Group Full time

    Head of SalesNorth Ayrshire c£50,000 + PackageAre you a dynamic and results-driven professional looking for an exciting sales leadership role in Ayrshire? Our client is an established, growth driven organisation and is seeking a Head of Sales to join its forward-thinking team as they embark on their next phase of growth. About the RoleAs Head of Sales, you...

  • Senior Client Services Manager

    5 days ago

    Edinburgh, Scotland, United Kingdom BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Sales Administrator

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment Services Commercial Division are working with our client, a Manufacturing organisation based centrally in Edinburgh, to recruit an experienced Sales Administrator on a permanent basis. This role will be based onsite.Responsibilities IncludeSupport the Sales and Customer Service team to process sales ordersLiaise with internal departments...

  • Multiskilled Maintenance Engineer

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Escape Recruitment Services Full time

    Multiskilled Maintenance Engineer - Join a world-leading and growing, FM group today!Location: EdinburghSalary: Up to £40,000 per annum + BenefitsContract: Full-time, Permanent, Monday - Friday 8am - 4.30pmAbout the Company:Be part of a company that truly invests in its people! With a proven track record of upskilling and developing its workforce, this is a...

  • Head of Power Systems Networks

    2 months ago

    Glasgow, Scotland, Scotland, United Kingdom Tempest Jones Recruitment Full time

    Head of Power Systems Networks - Power System StudiesGlasgow or ManchesterCompetitive salary + benefits packageOur client is a specialist, vibrant consulting company that has been at the forefront of providing expert technical advice to electricity network companies, renewable energy developers, regulators and funding institutions all over the world for more...

  • Senior Analyst – Client Services Team

    1 week ago

    Edinburgh, Scotland, United Kingdom Hampden & Co Full time

    About the roleAs a Senior Analyst you will supervise a team responsible for the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.The main responsibilities of the role include:Ensure exceptional client service is maintained across the team,...

  • Building Services Clerk of Works/PM

    2 months ago

    Edinburgh, Scotland, Scotland, United Kingdom HAYS Full time

    Freelance Project Manager/Clerk Of Works (Electrical/Mechanical) 12 months Freelance Project Manager/Clerk Of Works (Electrical/Mechanical) required for long term freelance project in Midlothian. (12 Months)Your new companyYour new company is a prestigious public sector organisation based in Midlothian who play a critical role in supporting their local...

  • Call Center Customer Service Representative

    4 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Meraki Talent Ltd Full time

    Call Centre Customer Service RepresentativeEdinburgh **must live in or around Edinburgh, Scotland**Permanent, Full-TimeCompetitive Salary + BenefitsMeraki Talent is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.Our client prides themselves on delivering top-notch customer service to...

  • Senior Quantity Surveyor

    2 months ago

    Edinburgh, Scotland, Scotland, United Kingdom HAYS Full time

    Amazing Role for Senior Quantity Surveyor to join Tier 1 Builder in Scotland on an interesting project Your new company Our client is simply one of the best employers in the industry with a positive and supportive culture supported by a profitable and sustainable project pipeline. Due to some project wins, they are now seeking to appoint an experienced...

  • Technical Services Manager

    4 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom City Property LLP Full time

    Technical Services Manager - GlasgowGRD06 Grade 9 £64,545.66 to £74,858.22Permanent, full time, 35hrs26 days annual leave plus 12.5 public holidays, pension with Strathclyde Pension Fund, hybrid working, employee assistance programmeThe Technical Services Manager forms part of the Senior Management Team (SMT) and will support the Head of Operations to...

  • Lead Java Engineer

    2 months ago

    Edinburgh, Scotland, United Kingdom Head Resourcing Full time

    Technical Java Lead- Edinburgh Are you an experienced and motivated technical expert ready to take the lead on ground-breaking software products? We're looking for a Product Technical Lead to drive the development of our client's cutting-edge ground software in a new product suite.Why You’ll Love This Role:Innovation at the Core: Dive into the...

  • Head of Sales

    2 months ago

    Fife, Scotland, Scotland, United Kingdom Engage Recruitment Ltd Full time

    My client are a well-established family business based in Fife that have been growing at a fast pace over the last several years and have forecast continued growth within their sector.They are a very successful food retailer with over 60 locations in central Scotland and a focus on the freshness and quality of their products. The team are obsessive about the...

  • SWP Analyst

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Lorien Full time

    Our leading Financial Services client is looking for highly skilled SWP Analyst to join their Edinburgh or Wythall team for a 6 months initial contract.The roleBased on our business strategy and workforce trends, by 2030 the nature of work will have changed for most. To ensure we are prepared a group wide solution for Strategic Workforce Planning (SWP) is...