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Operations Assistant

2 months ago

UK, UK, United Kingdom Pine Walk Capital Limited Full time

About Pine Walk


Pine Walk Group underwrites some of the largest risks across the globe (Cyber, Energy, Marine and Credit). Our business model creates engaged business units who are deeply concerned with every aspect of their operations and Pine Walk aims to deliver best in class service to all of our stakeholders.


An important aspect of efficient operations across the insurance chain is the availability of high-quality data in systems, reports and communications. The Pine Walk Group is rapidly growing and looking for driven and motivated individuals who are keen to be part of a developing business.


Job Summary


To support the Operations Director in delivering operational change for the business and providing 1-2-1 administrative/business support. The Operations Assistant will own the successful delivery of allocated operational targets across a diverse range of insurance classes and teams, and becoming a valuable member of a dynamic, service focussed, and successful team.


Key Responsibilities


Operational Support

  • Provide technical and administrative support to the Operations Director to ensure they are leveraging their time to the maximum.
  • Point of contact for all MGA teams within the PWCL Group when Operations Director is not available
  • Develop procedures and practices that improve the group-wide operational efficiency.
  • Develop a deep understanding of Pine Walk, the various MGA businesses, and the relevant strategy drivers.


Executive Assistance

  • Provide full diary management.
  • Coordinating schedules, meetings, and appointments.
  • Arranging travel and booking accommodation, as required.
  • Answering and directing telephone calls.
  • Processing monthly expenses.


Report Production

  • Format information for effective internal and external communication. For example, prepare reports, briefing notes, Endorsements, and other documents required by operational teams.
  • Assist with the management oversight and production of corporate presentations (internal and external) e.g. Security Packs.


General

  • Produce timelines and support project management planning review and across any active or planned projects.
  • Act as the point of contact among executives, employees, clients, and other external partners when the Operations Director is in meetings or out of office.
  • Any duties your line manager or the PWCL senior management team asks you to carry out relevant to the role.


Essential Skills, Knowledge, and Experience


  • Strong written and spoken communication skills to enable communication at all levels cross multiple teams.
  • Ability to handle a varied workload and competing priorities.
  • Strong analytical, research and reporting skills.
  • Proficiency in the Microsoft Office Suite, particularly Word, Excel and PowerPoint.
  • Willingness to work extended hours, as required.
  • Background/exposure to project management would be advantageous.


Competencies and behaviours


  • Analytical with a strong attention to detail.
  • Ability to support success and timely delivery in a complex, multi-disciplinary environment.
  • Personal drive and resilience in established and new/changing situations.
  • A team player with strong interest in the performance of the business as a whole.
  • Commercially savvy, bright, energetic, and positive with a ‘can do’ attitude and a focus on getting things done in a service delivery focussed environment.


Location


Pine Walk is part of the wider Fidelis Group – with offices across London, Ireland and Bermuda. This role will be based in the London City office. (but may require adhoc travel)