Sales Operations Manager

1 month ago

Norfolk UK, Eastern England, United Kingdom James Fisher Fendercare Full time

Sales Operations & Enablement Manager

Seething, Norfolk

12-month fixed term contract


The Company:

Fendercare Marine part of the James Fisher Group is the world leader in Ship-to-Ship transfers and a major supplier of premium quality marine products around the globe, as well as offering turnkey solutions in the operation of offshore energy terminals.


The Role:

The role is dynamic and varied with the principal purpose of evaluating and delivering the necessary tools, content, process, and identifying areas of development to support the sales team.

The focus of the role is to enable sales growth, productivity, and success by liaising with all stakeholders. The Operations and Sales Enablement Manager will develop and execute impactful, data-driven solutions for transforming the sales process globally alongside the management team.

Success in this role is measured by the overall business impact of these solutions and cross-functional collaboration between products, sales, and marketing.


Providing support to the key stakeholders and senior leadership team, the Sales Operations and Enablement Manager will oversee end to end performance, facilitate alignment and evaluate metrics in line with KPI’s to optimise performance and strive towards commercial excellence.


Key Duties & Responsibilities:

  • the team has all the tools they need from the system (CRM/ERP) and liaise with IT to assist with technical support to allow sales team to work effectively.
  • data and work with the management team to drive Sales Growth through new strategies and commercial excellence.
  • and measure team performance through metrics.
  • with embedding new sales process and pipeline development.
  • Customer-centric focus into the business and sales team.
  • with the sales leadership team to develop, execute, optimize and assess enablement.
  • Improvement - Determine sales enablement priorities with sales stakeholders.
  • a trusted relationships with sales reps and leadership team and assist with change management.
  • as a liaison between sales, IT, marketing, and product teams.
  • with identifying effective onboarding and training programs for sales reps.
  • educational content for ongoing training.
  • content creation and use within sales and marketing teams.
  • and relay feedback to continuously iterate on the enablement strategy.
  • performance data to identify knowledge or skill gaps across the sales team. Identify top talent and assist with recruitment.
  • Maintain sales enablement software to ensure it is easily accessible and providing the capabilities sellers need.


Skills & Experience:

Knowledge in Sales and Sales Training and ideally also with Sales Enablement.

Proficient in people management and a strategic, data-driven thinker.

Proficient in Word and PowerPoint and competent in Excel.

Analyse and synthesise from different data points.


Who are we looking for?

Able to work in a high paced work environment with diverse personalities and be confident, positive, unflappable, with an outgoing personality.

Able to work across different cultures and enjoys the international business environment and to multi-task and meet deadlines.

Excellent time management skills with a willingness to always get the job done.

Excellent written and verbal communication and relationship building.


Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.


James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.

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