Consumer Insight Director

4 days ago

London Westgate, UK, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Come and join our talent pool...

Office Location: Westgate, London

Hybrid (2 days per week in the office)

As a Consumer Insight Director, you will help our clients turn purchase and consumption behaviour into competitive advantages for leading grocery, retail and FMCG brands through continuous monitoring, advanced analytics and delivering tailored solutions.

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About Worldpanel by Kantar:

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

What you'll get from us

  • 25 days annual leave (excl. bank holidays), plus your birthday off
  • Performance-related Sales Commission scheme.
  • Private Medical Insurance.
  • Flexible benefits across health, wealth, and lifestyle.
  • Extensive training and excellent scope for career development.
  • A collaborative and supportive work environment.

Role Purpose:

Own and develop medium/large client relationships whilst being an inspiring mentor for those around you.

Key deliverables:

  • Deliver larger client briefs/presentations with impact consistently demonstrating the value of your expertise to clients.
  • Lead regular (dependent on client scale) service reviews and ensure opportunities and/or concerns identified are actioned.
  • Ownership and management of the commercial targets, retention, and client satisfaction in your portfolio.
  • Management of commercial activity such as forecasting and pipeline generation, ensuring that you, key team members and external partners have clarity on commercial momentum and any interventions required.
  • Lead the renewal process for small to medium-sized clients and play an active role in supporting your Strategic Insight Director or Business Unit Director in larger renewals.
  • Show a deep knowledge of the full range of our capabilities such that you are sought out as an expert by members of your team and clients alike on how to approach specific questions.
  • Demonstrate the ability and confidence to take client projects that draw on multiple data sources, including analytics and create compelling deliveries for your client.
  • Establish strong mid-senior client relationships, being sought out as an expert in our service and for your opinion on client business challenges working to "Trusted Advisor" status.
  • Contribute to the success of the business beyond your immediate team through divisional or business-wide initiatives.
  • Act as an aspirational mentor to more junior team members around you, helping them to hone their client, commercial and insight skills required for them to progress and enhance their engagement in their career at Kantar.
  • Support the team around you in the implementation of their personal development plans as aligned with their line managers, flagging any concerns and inputting in biannual performance reviews.
  • Monitor and support weekly workload planning of the individuals within your team.
  • Own your own development by maintaining a live dialogue with your line manager and working with your manager to seek out training that meets your needs.
  • Create client annual account plans for area of responsibility and lead in their implementation.
  • Develop a reputation as a subject matter expert on your client(s) categories whose opinion on the industry is valued by clients and internal colleagues alike.

Person Specification:

  • Energy and ambition to continuously develop our reputation with our clients and deliver positive commercial outcomes.
  • Skills to extract, build and present compelling stories from behavioural data in response to strategic client questions.
  • Proven track record of building deep client relationships.
  • Capable of prioritising and balancing focus between short term needs and longer-term objectives.
  • Experience of planning and delivering against commercial targets.
  • Attention to detail to support robust and proactive commercial management.
  • Ability to act as an inspiring coach/mentor to give others the benefit of your experience.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Country

United Kingdom

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

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