Digital Solutions and Technology Associate

5 days ago

Hertford UK, Hertfordshire, United Kingdom NEON HEALTHCARE LTD Full time

This is a fantastic opportunity for a driven individual with a true passion for technology to assume a prominent role in Neon Healthcare’s (‘Neon’) Digital Solutions & Technology team.


The role involves providing support for our core systems, infrastructure and contributing to the fulfilment of an ambitious technical roadmap. With a focus on progression and teamwork, this is an ideal environment to cultivate your technical, business, and professional abilities.


The role would suit a graduate or someone with 1-3 years experience working in the IT industry. The role is based at our Office in Hertford, start date asap but flexible.


This job might be perfect for you if:

· You are a tech-savvy problem solver with a passion for assisting others.

· You thrive in a dynamic and fast-paced environment.

· You have a keen interest and passion for technology.

· You possess exceptional communication skills.

· You have a natural drive for gaining knowledge and learning new skills.

· You are methodical and organised in your approach to challenges and solutions.


Whilst you will be employed by Neon, the successful candidate will be supported by our digital transformation partner, 3Gi Technology who will be committed to your success. The 3Gi Technology team will provide support, training and mentorship by some of the best technicians and leaders in the IT industry.

Job Responsibilities:

Responsibilities include a diverse range of tasks supporting the seamless operation of IT systems and infrastructure. This can range from providing technical support to developing and implementing new digital solutions. The dynamic nature of the role ensures that no two days are the same, offering an exciting and varied work experience. If you thrive in a fast-paced environment and enjoy handling diverse tasks, then this is the role for you.


  • Provide technical support to end-users regarding, software, network and hardware issues.
  • Troubleshoot and resolve software, hardware and networking problems in a timely and efficient manner.
  • Install, configure, and upgrade hardware and software as needed.
  • Daily monitoring of computer systems and networks to ensure optimal performance and security.
  • Deployment of desktops and laptops to new and existing users.
  • Collaborate with cross-functional teams to implement IT solutions.
  • Maintain documentation of IT systems, processes, and procedures.
  • Conduct regular system audits to identify and resolve vulnerabilities.
  • Assist in the development and implementation of IT policies and procedures.
  • Stay up to date with the latest industry trends and technologies


What you’ll need?

To be successful in the role, we are looking for:

  • A genuine passion for technology.
  • Degree in Computer Science, Information Technology, or a related field.
  • Experience of working in a customer service or support based role.
  • Strong knowledge of computer hardware, software, and networking systems.
  • Ability to work well independently and in a team environment.
  • Proficiency in troubleshooting and resolving technical issues.
  • Experience with Microsoft Office 365 suite of applications and tools.
  • Ability to communicate clearly and effectively at all levels in the company and to different levels of technical ability.
  • Intune and/or Jira experience would be advantageous.


About Neon

Neon is a fast-growing and ambitious pharmaceutical company with significant operations in the UK. The company is currently expanding its activities into other territories. We are seeking a highly motivated, proactive, and enthusiastic individual to make a significant contribution to the continued growth and success of the company.

Salary and Benefits


  • Competitive Salary
  • Discretionary Bonus
  • Company Pension
  • Private Medical Insurance
  • Work environment that revolves around Digital Transformation fostering a culture of adaptability, growth and exploration
  • Mentorship from experienced business leaders and technical experts across cloud architecture, development and cyber security
  • Exposure to advanced technology, systems and solutions
  • Company Events


If you are excited by this opportunity and are looking for a role that offers variety and challenges, then we would love to hear from you. Please be aware this role is based in Hertford, Hertfordshire, and will require occasional travel to our Digital Transformation Partner Office in Shenfield, Essex, UK.

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