Current jobs related to Senior Customer Success Manager - Northern Ireland, UK - Enso Recruitment

  • Site Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    Site Manager, Fit out, construction, new job, joinery, SMSTS Your New CompanyHays Construction has been retained by a market leading Fit Out contractor based in Northern Ireland, who have long been operating in the industry here in Northern Ireland. This company has produced recognisable bespoke Fit Out projects on high streets across the UK & Ireland....

  • Senior Quantity Surveyor

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    **Senior QS required to work on range of private and public sector projects valued up to £500m** Your new company Hays are working in partnership with a leading multidisciplinary construction consultancy to recruit a Senior Quantity Surveyor. This large team of Quantity Surveyors, Building Surveyors and Project Managers work on a range of private and...

  • Business Development Manager

    2 weeks ago

    Northern Ireland,, UK, United Kingdom Garo Electric Ltd Full time

    Garo Electric are hiring a Business Development Manager. Are you an enthusiastic and proactive professional with a passion for electrical and technical solutions? We are seeking a dynamic individual to join us in offering the most exceptional service and expertise in the field of EV Charging and power distribution solutions. Position Objective: As a...

  • Field Sales Manager

    2 weeks ago

    Northern Ireland,, UK, United Kingdom Calibre Candidates Full time

    If you are a motivated Field Account Manager with a passion for sales and customer service, we encourage you to apply. Our client is searching for an Account Manager committed to providing exceptional service and support to smaller dealer customers. The successful candidate will focus on growing the business portfolio by meeting with clients F2F across the...

  • Trade Compliance Project Manager

    1 month ago

    Northern Ireland,, UK, United Kingdom Elevate Full time

    Our customer, a multinational professional services company is looking for a Project/ Program Manager with experience in Export Controls & Trade Compliance to lead on Strategic Legal Projects.This is an exciting opportunity to take on the role of Global Transformation Lead under the Global Legal Director of Trade Compliance. In this role, you will focus on...

  • Key Account Manager

    2 weeks ago

    Northern Ireland,, UK, United Kingdom Marapco Full time

    This role will support the implementation and development of strategic sales plans to expand the company's customer base and increase revenue. This role is also responsible for identifying new business opportunities, nurturing relationships with existing clients, and analyzing sales data to identify areas for growth and improvement. Key...

  • Senior Product Specialist

    1 month ago

    Northern Ireland,, UK, United Kingdom ORTHOS MEDICAL LIMITED Full time

    Job descriptionJob Purpose/ScopeThe Product Specialist is responsible for selling to and providing product support to Orthopaedic, Plastic and Neurosurgery clinical teams within the NHS and the private sector across Northern Ireland. Quality StatementOrthos Medical is committed to providing innovative solutions, quality products and services that meet our...

  • Senior Frontend Developer

    2 weeks ago

    Northern Ireland,, UK, United Kingdom Ocho Full time

    Senior Front-end Developer ( Angular) | 100% Remote | Tech for Good (Exclusive Ocho client)About the CompanyJoin a mission-driven organization at the intersection of technology and social impact. My client specializes in providing advanced technology solutions that streamline the secure and transparent distribution of financial aid. Collaborating with local...

  • Field Sales Manager

    1 month ago

    Northern Ireland,, UK, United Kingdom Bestway Healthcare UK Part time

    Overview of the roleThe Bestway Group is the UK's largest independent wholesaler with wide-ranging business interests from banking and cement companies in Pakistan to retail and wholesale businesses in the UK. The Bestway Group, still a family-owned business, now has a turnover in excess of £2bn per year and in 2014 acquired the UK's 3rd largest...

  • Senior HR Generalist

    2 weeks ago

    Northern Ireland,, UK, United Kingdom White & Clayton Recruitment Full time

    Job PurposeAs a Senior HR Generalist, you will report to the HRBP. You will be responsible for the day-to-day operations of one of our site's providing advice and expertise to over 500 employees, communicating with colleagues at all levels. You will be accountable for supporting and advising key departments within the business, across a broad range of HR...

  • Business Development Manager

    3 months ago

    Northern Ireland,, UK, United Kingdom Abco Kovex Full time

    We currently have an exciting opportunity for a Business Development Manager to join the Abco Kovex team in a field based role covering Northern Ireland.Who We Are:Abco Kovex is a leading European importer, distributor, and manufacturer, specialising in packaging materials and machinery in the UK and Ireland. Our goal is to provide complete packaging...

  • Lettings Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    **Lettings Manager required to join successful and newly renovated Belfast office of reputable firm** Your new company I am pleased to be working with a Leading Estate Agency with multiple offices throughout Belfast and Bangor. This highly qualified team of Property Consultants use an innovative and unique approach to their business with a passion and focus...

  • Contracts Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    **Contract Manager with experience of managing a range of key contracts across sectors required** Your new company Hays are delighted to be working with a privately-owned contractor based in Co. Tyrone in their search to recruit an experienced Contracts Manager to strengthen their business. With over 35 years+ experience within the construction industry,...

  • Site Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    **Site Manager Required for NI Based Schemes including Belfast & Bangor** Your new company Hays construction are currently working alongside a prominent Northern Irish contractor who are currently searching for an experienced Site Manager to join their senior operational team. This company carries out a range of projects across the public and private...

  • Site Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    ***Site Manager (Fit Out) - Permanent Position With A Leading Contractor Based In Belfast*** Your new company Our client is a leading Construction & Fit Out specialist based in Belfast, who are a household name in the Northern Irish Construction industry. This firm are long-established locally, building an impressive portfolio of works over a rich...

  • Partner Account Manager

    2 months ago

    Northern Ireland,, UK, United Kingdom Hornetsecurity Full time

    We are a fast-growing global company with a promising future, where innovation and independent action are encouraged, offering plenty of opportunities for career advancement.We have already established ourselves as the leading player in the DACH region, and now we are seeking a motivated Partner Account Manager to join our exceptional team and help us become...

  • Area Sales Manager

    1 month ago

    Northern Ireland,, UK, United Kingdom Deepvaping UK Full time

    We are a leading E-Cigarette wholesaler. We are committed to creating an international new tobacco brand, building a global technology company with leading technology, and providing high-quality and safer traditional tobacco substitutes for smokers.We have been developing for 16 years in the international markets within 104 countries and become Top 3 in the...

  • Senior Site Engineer

    6 days ago

    Donegal, Northern Ireland, UK, United Kingdom HAYS Full time

    Senior Site Engineer - Major Healthcare Scheme - Co. Donegal Your new company Your new company is a construction & civil engineering contractor based in Co. Donegal with over 30 years of proven success in delivering medium to large scale projects across commercial, industrial, retail & leisure and educational industries. During this company’s 30-year...

  • Customs Administrator

    3 months ago

    Donegal, Northern Ireland, UK, United Kingdom HAYS Full time

    Customs Administrator, based in Donegal, a full-time permanent position with a competitive salary Your new company You will work for an award-winning family business based in Donegal. This company is steeped in tradition and heritage, and leaders in their field due to their continued innovation and forward-thinking. They have appointed Hays to recruit a...

  • Site Manager

    6 days ago

    Northern Ireland, Northern Ireland, UK, United Kingdom HAYS Full time

    ***Site Manager Required For Tier 1 Contractor - NI Based Projects*** Your new company We are delighted to be assisting our client, who is a highly successful Tier 1 contractor, in their recruitment of a Site Manager for fit-out & small works throughout Northern Ireland. The company has been established for over 50 years and has delivered some of the most...

Senior Customer Success Manager

1 month ago

Northern Ireland, UK, United Kingdom Enso Recruitment Full time

Enso Recruitment is delighted to be working on behalf of an established and growing scientific software company, to recruit for the role of Senior Customer Success Manager.


As a Senior Customer Success Manager, you will act as the main interface between the company and the customer. By building a strong relationship with the customer, you will be an advocate for the company as well as the voice of the customer. You will work with the customer in maximizing their benefit of the systems, both current and in the future. Customer retention through satisfaction is your primary goal.


Responsibility

  • Customer Focus – you are responsible for helping to gather customer requirements and ensuring compliance with applicable safety and regulatory requirements.
  • Customer Experience – you are responsible for the post go-live customer experience and success, including internal co-ordination of responses to ensure a high level of customer satisfaction
  • Revenue from existing customers – you are responsible for identifying opportunities for additional revenue from existing customers and working with the Sales team to close.
  • Improvement including Corrective and Preventative Actions – each employee has a responsibility to identify CAPAs where applicable through continuous improvement


Primary Role

  • Ensure post-go-live project handovers from operations to customer success are planned and executed effectively.
  • Proactively managing the customer relationship, ensuring all support requests and training needs are looked after.
  • Work closely with customers to ensure the products are fully utilized, identify gaps in the current product, identify future needs and promote warranties and additional solutions that may benefit the customer.
  • Liaise with support and product development teams to provide software fixes and develop new features.
  • Generate renewals, upgrades and additional products, and ensure invoicing and payments are kept up to date in line with revenue targets.
  • Seek out and identify new sales opportunities and engage with customers to increase revenue.
  • Develop and maintain support material to improve the customer experience.
  • Develop and maintain marketing materials, including case studies and customer testimonials.
  • Lead and support other members of the team with training, presentations and demonstrations.
  • Research and build marketing intelligence including future trends and competitor information.
  • Monitor and report on sales, support and customer satisfaction metrics.
  • Ensure regulatory and safety compliance for installations.
  • Mentor, support and develop more junior Customer Success Managers, as required.
  • Any other duties that may reasonably be required in line with your main duties.


To be considered for this fantastic opportunity, or to learn more, hit Apply Now today