Customer Service Manager

4 weeks ago


Milton Keynes UK, Buckinghamshire, United Kingdom Harbourne Associates Full time

**Customer Service Team Manager – Milton Keynes – Global Construction Company**



We are currently recruiting for a world leading manufacturer in their field, have over 300 factories, 25,000+ employees and sales of £9+ billion in FY 2022. Last year alone they put their name to 85 new patents and invested over £190million into R&D/Innovation.


We are looking for someone to train, coach and educate customer services employees from the point of their initial hire and on a continuous, ongoing basis.



Role:

You will be responsible for;

  • Contribute to and maintain all the systems, procedures and practices which support the sales and customer service function
  • Complete monthly one to one performance reviews
  • Carry out induction of new recruits, develop ongoing training plans for all team members and review effectiveness of training
  • Ensure achievement of customer service key performance indicators
  • Proactively identify and implement order process improvements
  • Ensure that workload volume is effectively organised



Candidate:

The ideal candidate will;

  • Relevant supervisory experience within a Customer Services environment
  • Experience of delivering individual/group coaching to improve professionalism and customer service
  • High standard of computer literacy, including experience of setting up reports to show performance and progress against department KPIs
  • SAP system knowledge
  • Experience of working within a busy, fast paced and demanding environment
  • High attention to detail
  • Excellent written and communication skills



Package:

  • Basic Salary up to £40,000
  • Bonus
  • 25 days annual leave, PLUS bank holidays (increases over time)
  • Pension scheme
  • Private healthcare
  • Life assurance
  • Employee assistance program
  • Long service awards



This is a great chance to join a market leading company who can offer a huge amount of career potential moving forward.



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