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Trade Account Manager

4 months ago

Milton Keynes UK, Buckinghamshire, United Kingdom EverWith Memorial Jewellery Full time

EverWith are UK's largest memorial jewellery company. We specialise in creating beautiful, bespoke keepsakes in memory of loved ones who have passed away. Our vision is to create timeless, unique, sentimental tributes to treasure always.


We are looking for an experienced Trade Account Manager to work at our Milton Keynes office.



Job Purpose

· To build excellent relationships, to ensure retention of our valued trade customers.

· To be an ambassador of EverWith Memorial Jewellery, both in the office and off-site.

· To provide excellent customer service at all times.

· Responding in a timely and efficient manner to all enquiries, to ensure customer expectations are met and exceeded.

Key Duties and Responsibilities

· Escalation point for any complex queries or complaints.

· Communicating with new and existing customers to understand their requirements.

· Setting up new Trade Partners on Shopify.

· Ensuring our Stockist page is kept up to date.

· Following up on trade partner communications to ensure excellent customer service.

· Explaining the onboarding and Trade Partner process to potential new customers.

· Keeping a check on the status of all Trade Partner accounts – ensuring communication is logged on the Shopify timeline.

· Building and maintaining long-term relations with clients.

· Providing reports on customer performance to the Directors.

· Informing new and existing clients about updated pricing plans, products, services, or any promotional offers.

· Liaising with the Business Development Manager regarding new opportunities.

· Preparing and presenting Monthly/Quarterly/Annual business reviews.

· Ensuring the Trade Team have adequate supplies of Trade resources (brochures, display stands etc)

· Placing orders on Shopify that may be received over the phone, in the post or by email.

· Identify ways in which to pro-actively engage with customers and improve the level of service.

· Attend Trade shows when required.

· Attend weekly internal Trade meetings.

· Attend monthly one-to-one meetings with your team.

· Ensure all customer information is stored and disposed of correctly.


Person Specification

· Enjoy a fast paced environment and communicating with people.

· Computer literate and have a keen eye for detail.

· Good analytical and trouble-shooting skills.

· Good time and project management skills.

· You will be speaking to Funeral Directors, Memorial Assistants and on occasion, members of the public. Therefore, you must have a caring nature and be empathetic.

· You will be handling ashes; therefore, you should be respectful at all times.

· Familiarity with the latest trends and developments within the Funeral Services sector.

· Excellent communication and interpersonal skills

· Strong presentation skills – both preparing presentations using PowerPoint and delivering to key customers.

· Ability to deliver training sessions to groups of customers if needed.

· A team player as well as able to work independently.

· Ability to handle stressful situations.

· Ability to offer excellent customer service and build strong relationships.

· Enjoy working within a team. Be both a leader whilst nurturing members of the team

· Articulate and well accustomed to a client facing role

· Willingness and ability to travel

· This is an office based role

We offer competitive compensation, benefits package, and opportunities for career growth. Apply now