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Customer Service Contract Manager

2 months ago

Milton Keynes UK, Buckinghamshire, United Kingdom Jungheinrich UK Ltd Full time

Customer Service Contract Manager - Remote


About the Company

Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.


About the Role

For specified customers, be Jungheinrich UK’s primary point of contact for support; control and monitor the performance of the contract(s) throughout the term. Maximise revenue and profit from all cross-selling opportunities available to the Jungheinrich Group.


Within your customer base, ensure full compliance of all Health & Safety related topics. Work with the Senior Management Team within Customer Service to ensure the company’s overall objectives and goals are achieved, including the development of reporting tools/suites.


Responsibilities

  • Promote the health, safety and welfare of our people and champion a safety-first culture within our business
  • Monitor and control the complete contract performance for specified customers
  • Utilising company reporting, ascertain the fundamental profitability of these contracts
  • Proactively identify and suggest plans to minimise loss making business or further improve profitable contracts
  • Remove all “silo” thoughts around the business and promote a company-wide financial picture
  • In a timely manner, research the best possible financial solution for both Jungheinrich and the customer through either contract extensions, new/used equipment profiles or a mixture
  • Work with a proactive, consultative approach to your customers to be seen by them as a trusted advisor
  • Improve customer utilisation of fleet, address excess hours and limit end of contract exposure
  • Implement and deliver a Customer Service strategy that delivers our financial and customer service expectations and objectives
  • Be a key driver in delivering the best levels of customer service to our customers
  • Optimise performance and results through the regular review of available data and metrics
  • Maximise all service sales opportunities, including but not limited to service market share


Qualifications

  • Experience within the intralogistics and materials handling equipment sector is required for this position.
  • Someone who can demonstrate prior customer account experience.
  • IT literate, in particular Microsoft office.
  • Strong numeracy and analytical skills.
  • The ability to work with, coach and influence people at all levels.
  • A self-starter with strong time management.
  • Ability to work under pressure, putting the customer at the heart of what we do.
  • The ability to translate objectives into action plans and results.
  • This role will be based in UK and travel as and when required. National and International travel will be required on occasion.
  • Full valid current driving licence.



Required Skills

  • Strong interpersonal skills.
  • Management skills and experience of delivering required targets and objectives.
  • An accountancy / profit led focus. Drive and determination.
  • Analysis / Business Acumen / Customer Orientation.
  • Influencing / Negotiation / Accountability.
  • Initiative / Communication / Passion.
  • Integrity / Respect.