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FX Risk Global IT Support Leader

4 months ago

London, UK, United Kingdom LunaLogic Full time
Context Lunalogic UK is looking for a strong FX Risk Global IT Support Leader.
The successful candidate will lead the team of frontline support personnel in London, Hong Kong, and New York who provide 24-hour service to the FX trading business globally, specifically on all of the front-office booking and risk systems. These include a mixture of in-house and vendor systems focused on foreign exchange spot, forward, options, and metals trade management, on client order management, on market risk management, and on associated smaller systems that provide integration to other systems internal and external to the bank.
An ability to work well under pressure, provide leadership in situations both of crisis management and ordinary service, and to build trust and relationships with demanding customers around the world are critical for this role.

Requirements The successful candidate will have experience leading a front-office IT support team, either on a regional or global basis. Key skills required are good knowledge of FX trading, order management, and risk management, along with excellent interpersonal and communication skills to motivate and organise the support team and ensure all stakeholders are informed during and after incidents.
Candidates will gain an advantage from familiarity with Barracuda order management, Murex or Orchestrade trade management, and Deal Hub integration along with similar vendor products. Familiarity with basic IT infrastructure such as messaging middleware, relational databases, application monitoring, and change management are also important.
The successful candidate will bring a commitment to excellent customer service and a positive attitude for continuous improvement in advancing our foreign exchange business.