Account Manager

3 weeks ago

Wilmslow UK, Cheshire, United Kingdom The Citation Group Full time

Client Sales Executive – Additional Services Consultant

Location: Hybrid split of home and office or fully remote

Hours of work: Full time.


Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.


This is a unique and exciting opportunity to become an integral part of our Group Cross-Sell team within our rapidly growing business. With a remarkable expansion that has led to the establishment of various companies serving a vast clientele of over 60,000 and counting, the potential for cross-selling is nothing short of extraordinary. At the core of our approach is the commitment to offer clients not only complementary products and services but t do so with a track record of industry-leading client retention and colleague engagement.


The Role

As a member of our Group Cross-Sell team, you will play a pivotal role in expanding our clients’ awareness of the range of complimentary products and services we offer, creating mutually beneficial opportunities. Your responsibilities will include:


Client Engagement: You will be at the forefront of engaging with clients, understanding their unique needs, and introducing them to the various solutions we provide.

Building Relationships: Rapidly building strong relationships with clients is key to your success. You’ll delve into their individual goals, challenges, and preferences, tailoring your approach accordingly.

Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address concerns and demonstrate the value of our offerings.

Influence and Persuasion: Your ability to influence clients by presenting our services and solutions persuasively will be instrumental in driving cross-selling success.

Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.


Join us in this dynamic environment, where you will have the chance to make a significant impact on both our business growth and the satisfaction of our clients. Your role as a cross-selling specialist will contribute to our mission of delivering exceptional value to our ever-expanding client base.


In this role, you’ll have the opportunity to turn your sales prowess into substantial financial gains. We believe in rewarding your dedication and results with an uncapped earning potential that knows no bounds.


Imagine the satisfaction of not just meeting but exceeding your income goals as you expertly upsell our products/services to our valued customers.

Why Work for Us

  • Industry Leadership: Joining Citation means being part of an industry-leading organisation at the forefront of compliance services. You’ll have the opportunity to work with top professionals in the field and learn from their expertise, contributing to your professional growth and development.
  • Meaningful Impact: At Citation, your work will have a tangible impact on organizations and industries. By assisting clients in achieving compliance, you will play a vital role in ensuring their success, reputation, and ability to thrive in a complex regulatory landscape.
  • Innovation and Growth: We foster a culture of innovation and continuous improvement, encouraging our employees to think creatively and explore new ideas. You will have the chance to contribute to the development of cutting-edge solutions and be part of shaping the future of compliance services.
  • Collaboration and Support: Collaboration is at the core of our work environment. You will be part of a collaborative and supportive team that values open communication, knowledge sharing, and teamwork. We believe in fostering a positive and inclusive workplace where everyone’s contributions are recognised and valued.
  • Professional Development: At Citation, we invest in our colleague’s professional development. You will have access to ongoing training programs, certifications, and opportunities for career advancement. We are committed to helping our colleagues enhance their skills, broaden their knowledge, and achieve their career goals.
  • Client Variety: Working for Citation means engaging with clients across various industries, offering diverse challenges and opportunities for professional growth. You will gain exposure to different sectors, expanding your expertise and broadening your industry knowledge.


Here’s a taste of the perks we roll out for our extraordinary team members:

  • 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
  • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
  • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
  • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience
  • Community Days: Looking to give back? Take a day off to volunteer and make a positive


Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements

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