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Senior Event Planner
2 months ago
About Lettice Events
Lettice Events is the countries leading sustainably focussed caterer. We have created our own brand of conscious catering, sustainability is in our DNA and is the starting point for all our company decisions. We strive to create extraordinary moments for our clients through our restaurant quality food, creative approach and focussed attention to detail. We are the countries only certified B-Corporation, luxury caterer.
Purpose of the Post
To assist and support the Head of Sales in the sales events for Lettice by optimising profitability and growing the current business (including new contracts); ensuring and developing good client relationships and improving communications across the company. Complete planning procedure for the events you sell and assisting the wider sales team. Reporting directly to the Head of Sales.
Duties and Tasks
Management
To attend training and personal development courses as requested by the company ensuring full and active participation.
To ensure that specified targets are met and where possible exceeded
Clients
Respond to all enquiries in a timely and professional manner
Create bespoke proposals for clients which work to fit their individual briefs
Where proposals are not successful, record relevant information in all sales platforms for review
Once an event sale is confirmed, liaise with the Lettice Operations Team and take advice on the logistics of the event
To communicate effectively with clients, verbally, face to face and in writing Ensure a high standard of service and customer service is delivered at all times
Analyse client feedback, and in conjunction with the Head of Events, respond to and resolve customer complaints
Address service issues and develop standards and procedures in line with customer needs Attend client meetings, food tastings and site visits when required
Recommend modifications to systems and practices to improve customer service
Liaise with the client and their staff to ensure a good relationship is maintained and developed
Planning
Work to use a variety of suppliers that deliver the clients vision at the best profit margin Where possible to place clients into our preferred Venues to promote Lettice Events Liaise with suppliers with regards to requirements for all Lettice events
Ensure that all weekly, monthly and year end procedures are carried out to provide timely and accurate information
Financial Reporting & Planning
Ensure that all weekly, monthly and year end procedures are carried out to provide timely and accurate information
To optimise profitability for all events and reporting to directors pre & post cost event reporting Sales and Clients
Recommend modifications to systems and practices to improve customer service
Support the Sales team as required during tender processes and prepare such tender information as may be required
Check menu planning and costing ensuring that margins are met
Ensure all deposit and final invoices are raised and paid in line with the company’s payment schedule Ensure final invoices are raised in accordance with the company’s guidelines
Experience
Knowledge of the catering industry
Minimum of two years in a similar role
Experience of working London venues
