IT User Experience Specialist

2 weeks ago


Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

Our client is a leader in their field, who have made their mark in the local market as the service providor of choice. They are well recognised, respected and are decorated in fantastic awards. With over 500 staff - they are going from strength to strength and are now looking for someone to strengthen their IT team.

This role is to deliver a modern workplace, ensuring the end user experience when using technology is seamless, simple, and integrated.

It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop / mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach.

  • Improving the user's digital experience
  • Device management
  • Software and OS (Operating Systems) deployment and management
  • Configuration and user settings management
  • Investigate potential and actual service problems and recommend & test proposed solutions
  • Software version control
  • Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket.
  • Liaise directly with users and key stakeholders (internal and external) to understand and resolve issues
  • Managing 3rd party relationships used to deploy and maintain services
  • Delivering of system status via mature reporting processes
  • Work on roll-out and delivery of IT projects / Service Requests
  • Assisting in all departmental responsibilities as and when required
  • Travel as required across all offices.

Requirements:

  • Proven experience in technical role, preferably in a modern workplace environment
  • Working in an Enterprise IT environment
  • Configuring and maintaining SCCM/MECM
  • Intune / Autopilot
  • Working with stakeholders to provide support and continuous improvements
  • Group Policy
  • OS and Application configuration packaging and deployment
  • Experience of an O365 environment
  • Supplying support to users

In return you will be offered fantastic benefits including a yearly bonus, private medical, hybrid working and more.

Could you be the candidate we are looking for? Apply today to discuss further.

This role can be based in Norwich, Chelmsford, Cambridge or Ipswich offices.



  • Ipswich, Suffolk, United Kingdom Bristow Holland Ltd Full time

    Bristow Holland is thrilled to present an excellent opportunity for an End User Computing Engineer position at a rapidly growing nationwide company.As an End User Computing Engineer, your main task is to create a modern workplace that ensures a seamless, simple, and integrated technology experience for end users.We are seeking someone with proactive...


  • Ipswich, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Job SummaryAn exciting opportunity is available for a full-time Specialist Mental Health Act Practitioner to join the Mental Health Law team in Norfolk or Suffolk, working across both counties. The ideal candidate will be a Registered Mental Health Nurse or Social Worker and play a key role within NSFT, focusing on the Mental Health Act (MHA).Working closely...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary Have you completed or on your way to finishing your biochemistry specialist portfolio? East Suffolk and North Essex NHS Foundation Trust are looking for a Specialist Biomedical Scientist in Biochemistry at Ipswich Hospital. You will join a friendly and diverse UKAS compliant hospital laboratory who are committed to the training and...

  • Associate Specialist

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Elysium Healthcare Full time

    Do you want to work in a friendly, committed, and established service where your knowledge, experience and skills will be valued? Join The Chimneys as an Associate Specialist where you will provide a comprehensive medical support across a women' personalitydisorder and Mental Illness service under the direction of the responsible clinician.In this role you...


  • Ipswich, Suffolk, United Kingdom Employment Specialist Full time

    Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team.This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, ideally...


  • Ipswich, Suffolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for anESR & Workforce Systems Specialist Officerbased at Norfolk and Suffolk NHS Foundation Trust as part of the ESR and Workforce Systems Team.We would happily support someone wanting to take this role on as a secondment from within the NHS and have a base in both Norwich or Ipswich.The team are seeking an inquisitive,...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are looking for an enthusiastic and motivated individual who is professional, reliable, innovative and flexible to join us as a Specialist Biomedical Scientist in Haematology & Blood Transfusion at Ipswich Hospital. As part of this role you will work a full rota which will be predominately nights subject to change upon needs of the service. The role will...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job SummaryWe are looking for a highly skilled Specialist (Specialist Grade) to work as an autonomously practicing anaesthetist in our department. This senior position requires experience and skill in anaesthesia for adults and children, as well as involvement in teaching, audit, service development, and governance. The role includes weekday, evening, and...


  • Ipswich, Suffolk, United Kingdom Digital Waffle Full time £32,000

    Job Description Role: 1st Line Support Engineer I am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on. Microsoft ~1st Line Support Minimum 3 years' 1st line...

  • Payroll Specialist

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Knights Lowe Full time

    Payroll SpecialistA payroll specialist is required for this growing, well respected independent bureau. The successful candidate will have responsibility for managing their own client portfolio of payrolls. This opportunity would suit a candidate with extensive payroll knowledge.Responsibilities: Manage a portfolio of payrolls for clients Deal with all...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are seeking a highly skilled specialist (associate Specialist) who will work as an autonomously practicing anaesthetist in our department. This role will include weekday and evening work and 6 weekends per year on call covering trauma emergencies but no night time working. This is a senior position and applicants must be able to demonstrate high levels...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for an experienced paediatric Dietitian to join our team in Ipswich Hospital. We are looking for an enthusiastic, self-motivated Dietitian to provide a paediatric dietetic service to children with complex feeding difficulties, many who require home enteral tube feeding. You will be providing a dietetic...

  • 1st Line Support

    1 week ago


    Ipswich, Suffolk, United Kingdom Digital Waffle Full time

    I am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.Key Skills:Microsoft1st Line SupportWe are looking for:Minimum 3 years' 1st line support experience on the...

  • IT Support Engineer

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Digital Waffle Full time

    Job DescriptionRole: 1st Line Support EngineerLocation: EyeSalary: Up to £32kI am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.Key Skills:Microsoft1st Line...

  • Site Manager

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Welcome to your new company! Joining a leading contractor located in Ipswich. This company specializes in residential and commercial projects, owning an extensive portfolio of undeveloped land.Your role as Site Manager:Manage project and site staff efficiently.Ensure smooth progress of works.Promote and enforce health and safety measures.Engage in the...

  • Cbt-e Therapist

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    To provide specialist psychological assessments, formulations and interventions for clients.You will manage a highly specialised caseload consisting of severe and complex psychological disorders Advise other professionals on appropriate referrals for CBT/Therapies To utilise specialist assessment skills to determine a potential clients suitability for...


  • Ipswich, Suffolk, United Kingdom BT Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: VQ / VBD Test Specialist Posting Date: 16 May 2024 Function: Software Engineering Unit: Networks Location: Martlesham Heath Business Park, Ipswich, United Kingdom Internal Closing Date: 30/5/24 The QA Engineering Specialist independently executes a range of...


  • Ipswich, Suffolk, United Kingdom BT Group Full time

    Press Tab to Move to Skip to Content Link Software Engineering Unit: Networks Martlesham Heath Business Park, Ipswich, United Kingdom The QA Engineering Specialist independently executes a range of critical testing activities for a portfolio of products and services, driving best practice standards for test quality, resource planning and issue resolution,...


  • Ipswich, Suffolk, United Kingdom GSF Car Parts Full time

    About The Role:As the Operational Support Specialist for East Anglia and the East Midlands you will be responsible for delivering process training to frontline Branch staff whilst supporting the Branch Network in reaching targets in compliance and shrinkage and resolving key operational issues.Main Duties Include: Provide training on Operational processes to...


  • Ipswich, Suffolk, United Kingdom Turning Point UK Full time

    Data and Service Performance Specialist - Suffolk Job Introduction Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year. We need a passionate and experienced person to take on the...