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Senior Product Manager
2 months ago
JOB DESCRIPTION: Senior Product Manager - User Research
Reports to: Head of Product
Location: Central London, UK
Company Culture:
We are a dynamic, creative, and passionate team dedicated to delivering safety across our market-leading service. With a diverse team operating across various countries, we value smart collaboration and are driven to deliver an outstanding product to our growing community. We promote from within and believe in hands-on, full-on challenges. If this sounds exciting, we’d love to hear from you
The Role:
As a Senior Product Manager focused on User Research, you will play a critical role in understanding user behaviours, needs, and motivations. You will lead and conduct user research initiatives to gather insights that will inform product strategy and development. Your work will ensure that our products exceed user expectations, fostering a superior user experience and driving business growth. This role involves overseeing product initiatives, contributing to strategic decisions, and driving the delivery of exceptional customer experiences.
Key Responsibilities:
Product Management:
- Facilitate ideation workshops with cross-functional teams.
- Utilise agile methodologies to plan, manage, and deliver features.
- Drive product feature optimisation initiatives and align them with the overall product strategy.
- Prepare and communicate status updates to stakeholders.
User Research:
- Lead user research activities, innovating techniques, and integrating insights into product development.
- Plan and conduct usability testing, iterating on designs based on user feedback.
- Optimise user personas based on research and behavioural insights.
- Conduct in-depth research to understand customer needs and identify opportunities for improvement.
- Collaborate with data teams to gather and analyse product data.
- Communicate research findings to stakeholders at all levels.
- Align user research with broader business objectives.
Person Profile:
- Experience in software development, ideally with a relevant degree.
- 5+ years of experience with research methods including usability testing, user interviews, surveys, and more.
- Proven experience in leading cross-functional teams and building positive stakeholder relationships.
- Strong experience in planning and leading user research in complex environments.
- Technical knowledge of product lifecycle management and agile methodologies.
- Analytical mindset with the ability to derive insights from research data and advocate for users.
What You Will Get:
We offer a competitive salary and an extensive benefits package, including:
- 25 days holiday (increasing with length of service)*
- Healthcare Cash Plan
- Birthday Day Off and birthday voucher
- Life, Critical Illness, and Dental insurance
- Access to retailer discounts
- Cycle to Work Scheme
- Company pension
- Early Summer Fridays
- Company socials
- Longevity bonus
- Enhanced parental leave
- Referral bonus
- Access to online learning platforms
- Hybrid work model
*Leave days increase with service duration, with additional leave available for purchase after 3 years.
