Senior Portfolio Manager

3 days ago


UK, UK, United Kingdom Buckden Partners Full time

My client is an entrepreneurial non-bank lender who specialise in Bridging Finance up to £10m


Job purpose

The Senior Portfolio Manager is responsible for the management of all aspects of post completion on both regulated and unregulated loans. From completion through to redemption, with responsibility for ensuring loan records and payments are kept up to date, monitoring progress of exit, collections, handling maturing and expired loans and term extensions and providing clients with one to one service and administration support across the loan term.


Provide support to Head of Servicing to ensure smooth management of the Servicing team including coaching and training of team members, assisting with ongoing upkeep and adherence to processes and procedures, handling of complex & litigation cases including LPA Receivers.


Responsibilities:

  • Manage excellent stakeholder relationships both internal and external
  • Work efficiently and effectively to the highest quality standard
  • Manage portfolio arrears within company risk appetite
  • Maintain customer accounts accurately and in adherence with company policy and regulatory requirements
  • Demonstrate proactive and positive behaviour in line with company culture
  • Respond to all correspondence and communication within agreed SLAs
  • Arrears & Recovery action and communication to be carried out as per policy requirements
  • Support Head of Servicing in ensuring smooth management of all Servicing Team tasks including coaching and training of team members


What you will Bring:

  • Experience working within a loan servicing team, to include Bridging loans and collections in regulated Financial Services or similar environment
  • Strong telephone and relationship management skills
  • Organised and methodical with attention to detail and effective time management
  • Excellent communication skills (written, oral and reading)
  • Numeracy
  • Proficient in Microsoft applications (Outlook, Word and Excel)
  • Ability to work under pressure in a fast-paced environment working to agreed SLA’s
  • Good team player with a track record of working within a dynamic team
  • Minimum 7 years previous Mortgage servicing & Collections experience essential.
  • Previous experience of working at a Bridging / Specialist lender


Salary: up to £75k

Location: London (hybrid working)


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