Head of Technical Operations

2 months ago

Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom Sodexo Full time

We are excited to announce an outstanding opportunity at Northumbria University’s Student Accommodation for a dynamic and experienced Head of Technical Operations. Located in the vibrant cities of Newcastle and Gateshead, this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student accommodation facility with an annual turnover exceeding £2 million.


You will spearhead the technical operations, strategically enhancing our facilities management and commercial services to ensure excellence in service delivery. Reporting to the Contract Director, you will play a critical role in evolving our existing client relationships and driving innovative solutions to elevate the living and service experience of our students and stakeholders.


This is a strategic yet hands-on role where your ability to propose new ideas and lead FM projects will be key. You will manage a diverse team of nine skilled professionals across four closely located sites, ensuring high performance with minimal micromanagement. Your week will be structured around a Monday to Friday schedule, with 40 flexible hours that respect your life outside of work.


We are looking for an independent innovator with a robust understanding of technical operations and project management tools like Maximo. Your confidence in client-facing interactions and your commitment to fostering strong relationships will be invaluable. With a focus on strategic growth and operational excellence, you will ensure that our technical services are compliant, efficient, and leading the industry.


If you are ready to take on a role that blends strategic oversight with operational agility, and you thrive in an environment where innovation leads to real-world results, we invite you to apply. Join us in shaping the future of student living at Northumbria University, where your leadership will make a lasting impact.


What you’ll do:

  • Management of Statutory/Mandatory planned and reactive maintenance
  • Management of Maximo CAFM System and Maximo Wando
  • Management and development of the technical team
  • Management of Sub Contractors
  • Support the Sodexo Management team by ensuring that the service provides a high level of stakeholder satisfaction
  • Contribute to the development of a collaborative and inclusive culture, by sharing information and best practice with others
  • Work cooperatively and maintain effective relationships with others, both internally and externally to Sodexo, as appropriate to own area of responsibility.
  • To assist with the logistics of the Technical Services provision, for example On-Call Rota’s, Weekly progress reports, ensuring mileage and use of company vehicles is recorded.
  • To assist with all aspects of Health and Safety compliance, assist with the preparation of Risk Assessments, COSHH Assessments, Safe Systems of Work,
  • To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with industry best practice.

For a full list of responsibilities please view the attached job description


What you bring:

  • A recognised apprenticeship or HNC in Mechanical/Electrical Engineering discipline with a commitment to undergo continuing professional development.
  • Skilled in ‘hands on’ maintenance, diagnosis and repair of a range of plant and equipment and capable of anticipating potential faults or problems which may occur within the full range of building services.
  • Ability to prioritise own workload with minimal supervision and use of own initiative
  • Ability to work quickly and calmly, especially under pressure and in emergency situations
  • Excellent communication skills and an active listener
  • Be a team worker with a flexible approach, to include the ability to request and offer support from other team members as required, including liaison with line manager
  • Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly
  • Experience of using databases, spread sheets and other computer based applications including Microsoft Office
  • IOSH Working Safely or equivalent knowledge,(or a willingness to undertake and complete successfully within 3 months from commencement of employment)
  • Ability to work effectively without close supervision and possess good organisational skills.
  • A working knowledge of Health & Safety Legislation
  • Knowledge of PPM maintenance systems (SFG20)
  • Experienced in the safe use of hand tools, power tools and test equipment.
  • The ability to communicate clearly at all levels within the organisation.
  • Flexible – is willing to undertake a range of tasks and duties vital for the effective and successful running of the contract.
  • Good at planning and organisation with the ability to manage to day to day workload of the team.


What we offer:


Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment
  • Performance Bonus
  • Contributory pension scheme
  • Flexible benefits fund of £1,300 to utilise across an array of benefits

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

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