Contact Centre Team Manager

2 weeks ago


Manchester, Greater Manchester, United Kingdom Next Full time

Rate of pay: £17.57 - £18.63 per hour (dependant on experience)

Shift: Sunday to Wednesday 8am to 4pm & Thursday 8am to 3.45pm (36 hours per week)

Plus an additional £1 an hour for weekend working

Location: Manchester Arndale*

Contract: 6 month fixed term contract

Training: 4 weeks onsite training

*Hybrid: 4 days per week on site and 1 day a month working from our Leicester Contact Centre


Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, London, Manchester, Poland, and Pune.


Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support to our Hebrew Language Advisors to help contribute significantly to our continuous growth journey within our International teams.


What you’ll be doing:


On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.


You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You’ll inspire outstanding operational performance by providing clear direction and guidance.


As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.

Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.


What we’re looking for:


We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.


You will need to be able to speak and write in fluent English and Hebrew whilst being an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels.


You will be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.


What's Next?


Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.


All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.


In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.



  • Manchester, Greater Manchester, United Kingdom Savills Management Resources Full time

    Purpose of the RoleThe purpose of the environmental services team leader role is to ensure “World Class Service” standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times. You are responsible for direct line management responsibility for the team including team building and morale. You will be expected to...

  • Head of Operations

    2 weeks ago


    Manchester, Greater Manchester, United Kingdom Savills Management Resources Full time

    The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through “World Class Service”, and bring “Joy” to our customers. Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities...

  • Sales Team Lead

    2 weeks ago


    Manchester,, Greater Manchester, United Kingdom The Sales Recruitment Company Full time

    Sales Team Lead - Managing Weekend Contact Centre TeamAre you a assistant team leader looking to take the next step into management or already a team leader who is dedicated to delivering incredible results? Looking to take on a fresh, new challenge with a forward-thinking business and earn some exciting money? If, so, we would love to hear from you!The...


  • Manchester,, Greater Manchester, United Kingdom The Sales Recruitment Company Full time

    WEEKEND Sales Team Lead - Managing Weekend Contact Centre TeamManchester £35,000MUST be happy working weekends and 1 day in the week Are you a assistant team leader looking to take the next step into management or already a team leader who is dedicated to delivering incredible results? Looking to take on a fresh, new challenge with a forward-thinking...


  • Manchester,, Greater Manchester, United Kingdom KIKO MILANO Full time

    The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.The UK team works in the spirit of Integrity, Respect,...


  • Manchester,, Greater Manchester, United Kingdom KIKO MILANO Full time

    The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.The UK team works in the spirit of Integrity, Respect,...

  • Team Manager

    2 weeks ago


    Manchester, Greater Manchester, United Kingdom Sainsbury's Full time

    Job Description Why join us Joining us as a Warehouse Team Manager in our Local Fulfilment Centre (LFC), is an opportunity to make a significant impact on our customers' experience. As a leader, you'll play a crucial role in creating a culture where colleagues thrive and deliver exceptional service. You'll have the chance to develop and inspire a...

  • Bid Manager

    4 weeks ago


    Manchester,, Greater Manchester, United Kingdom The Resourcing Team Full time

    Bid ManagerPermanentManchester or Birmingham - hybridThe Resourcing Team is working closely with one of the largest security services providers in the UK to recruit a Bid Manager to join their Fire & Security division.Reporting to the Head of Bids, as a Proposal Manager will own and co-ordinate the bid process from expression of interest and bid...

  • Sales Team Lead

    4 days ago


    Manchester,, Greater Manchester, United Kingdom The Sales Recruitment Company Full time

    Sales Team Lead - Must be willing to work weekendsAre you an assistant team leader looking to take the next step into management or already a team leader who is dedicated to delivering incredible results? Looking to take on a fresh, new challenge with a forward-thinking business and earn some exciting money? If, so, we would love to hear from you!The...


  • Manchester, Greater Manchester, United Kingdom Savills Management Resources Full time

    Purpose of the RoleThe purpose of the environmental services assistant - external role is to work with other team members to clean and maintain the external areas safely and efficiently. You are responsible for the cleanliness and safety of all external areas within the centres perimeter to the required standards. You will be expected to present a...


  • Manchester,, Greater Manchester, United Kingdom The CFO Centre UK Part time

    Regional Account Director Manchester Working with The CFO Centre UK OTE £120,000+ Remote based role, but you must be within the region or close to the location listed above. What is the opportunity? If you have a good understanding of business, along with a passion of delivering exceptional value to clients, then read on, this might be for you.You will be...

  • Project Manager

    2 weeks ago


    Manchester,, Greater Manchester, United Kingdom eTeam Full time

    Role: Project Manager (Finance / Procurement)Contract Length: 12 monthsLocation: Manchester (Must be able to attend Manchester Hub twice a week)Summary of the Role and key responsibilitiesWork within the optimisation workstream to shape the future experiences of colleagues across contact centres (services and technology) through analysis of exist-ing...

  • Financial Director

    4 days ago


    Manchester,, Greater Manchester, United Kingdom The CFO Centre UK Part time

    Finance DirectorRecruiting for our Manchester region.What’s the opportunity?If you’re a top quality Chief Financial Officer / Finance Director who’s frustrated and fed up with the confines of a normal corporate life and you’re looking for something different, or you’re an independent CFO who’s already made the break from corporate life, or a...


  • Manchester, Greater Manchester, United Kingdom Savills Management Resources Full time

    Purpose of the RoleThe role consists of two distinct components: Governance: to support the Service Partner+ Director and direct reports in governance and administration of all parts of the Service Partner+ function. Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within...

  • Senior Affiliate

    1 month ago


    Manchester,, Greater Manchester, United Kingdom Forward Role Recruitment Full time

    Senior Affiliates & Partnerships ManagerSalary up to £60k Manchester City Centre – 2 days in office Forward Role are proud to be supporting their longstanding and award winning partner, a well-known & UK wide Discount Platform, as they look to expand their internal & experienced Affiliate Marketing team. Based in city centre and operating a very flexible,...


  • Manchester, Greater Manchester, United Kingdom Savills Management Resources Full time

    Purpose of the Role The role consists of two distinct components: Governance: to support the Service Partner+ Director and direct reports in governance and administration of all parts of the Service Partner+ function.Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within...


  • Manchester, Greater Manchester, M1, Manchester, United Kingdom Hays Accountancy and Finance Full time

    Your new company Your new company are an award-winning software business based in Manchester City Centre. Due to an exciting time of growth, they are recruiting for a Management Accountant to join their team. Your new role In your new role, you will be responsible for end-to-end Management Accounts. You will support in strategic planning and business...

  • Sales Team Manager

    1 month ago


    Manchester,, Greater Manchester, United Kingdom This Is Prime Full time

    Role: Sales Team ManagerSalary: £36k basic, £60k ote (uncapped)Location: On site - office based in ManchesterIndustry: Financial Services/Car FinanceThis is a great opportunity to join a well-established and recognised automotive fintech provider, based out of multiple locations in the Manchester region. They have a vibrant and inspiring environment,...


  • Manchester,, Greater Manchester, United Kingdom MDM Resourcing Full time

    MDM Resourcing are working on an exclusive basis with an acquisitive listed technology business based in Manchester City Centre that is in process of substantially increasing in scale.Up to £60,000 + benefitsFollowing a change of management the business is now executing an exciting new strategy building a business of scale at the leading edge of the latest...


  • Manchester, Greater Manchester, United Kingdom BNY Mellon Full time

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...