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Front Desk Receptionist

3 months ago

London UK, UK, United Kingdom Montrose London Part time

Summary:


-Part time receptionist at a medical clinic – 3 half days and 1 full day per week

-Exceptional interpersonal skills required

-£17,400 per annum gross for 24 hours per week

-Two receptionists are to be hired


Working hours:


-You would be required to work approximately 24 hours per week.

-A draft rota has been prepared and we are happy to discuss this at interview


Job description:


-We are a skin and aesthetics clinic based in prime central London.

-We are looking for a receptionist who will personify our professional, friendly, and proactive company.

-As our receptionist you will be our patient’s first touch point when they arrive at the clinic.


Main responsibilities:


Your main responsibilities will be:

• To welcome patients to the clinic

• To register them on arrival, including ensuring that any consent forms have been completed

• To seat them in our waiting room and to offer them appropriate refreshments – including making tea and coffee; and clearing up after

• To take payment from patients on the completion of treatments, sell any take home products and book any further appointments

• Prepare the clinic at the start of the day and/or close the clinic at the end of the day depending on shift – this includes turning lights on, preparing coffee machine etc

• Wash and clean patient plates and glasses as required

• Inventory and monitoring of the doctor’s rooms to ensure they are always fully stocked with bins checked

• To monitor social media and review websites and to provide appropriate replies as directed by the clinic manager/clinic policies

• To monitor the state of the waiting room and patient lavatories and to ensure that they always remain clean and tidy. Our waiting room is regularly photographed by patients and placed on social media so it is especially important that cushions are plumped as soon as patients leave and water bottles, cups etc are removed.

• From time to time you will need to undertake some more general cleaning but the clinic employees a professional cleaning team

• Monitor the state of the garden and liaise with the clinic manager/cleaning team (as directed) to ensure that brand standards are always maintained

• Undertake appropriate Health and Safety jobs including (but not limited to) placing slip warnings in the courtyard during wet weather

• Monitor the fireplaces, add wood when required, ensure fire curtains are kept closed and conduct checks every 20 minutes to ensure efficient burning without smoke and no flying embers

• Co-ordinate orders such as groceries and laundry as directed by the management team

• Act as last line of response on telephone calls/whatsapp messages

• Escort patients to their treatment rooms when required

• Such other jobs as may be reasonably required of a receptionist


Candidate requirements:


• Fluent English spoken and written

• Exceptional interpersonal skills

• Experience using booking software (either in hospitality or healthcare)

• Intermediate skills in MS Word, Excel and Outlook

• Self-motivated

• GCSE (or equivalent) grades B or higher in Mathematics and English (language)

• Previous work at a high level within the hospitality industry is preferred – members’ clubs, top hotels and restaurants

• No prior knowledge of working in a medical clinic is required