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Workplace Assistant

2 months ago

London, UK, United Kingdom British Land Full time
Job title: WORKPLACE ASSISTANT

Department: Premises

LOCATION: York House

REPORTING TO: Workplace and Facilities Manager

TYPE OF CONTRACT: Permanent - Office based 8:30-5:30pm

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative, and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place

In our recent engagement survey 93% of our employees stated they were proud to work for British Land

THE ROLE

Your role will be a key part of the workplace team at our York House facility. As the workplace assistant you are part of a team who is the face of the company. You will provide a 5* level of customer service ensuring all stakeholders across the business are provided and met with professionalism. This role is an integral part of the smooth running of our office and the ability to communicate effectively, work collaboratively and flexibly is crucial as no two days will be the same.

WHAT YOU'LL DO

  • Logging workplace helpdesk requests and closing down assigned tickets within agreed Service Level Agreement
  • Keeping an appropriate lean inventory level of office supplies to service the user requirements
  • Key contact for all matters relating to the ordering of stationery and branded items
  • Raising Purchase orders where required to replenish office supplies stock and any other items
  • Manage all incoming and outgoing deliveries and post and their distribution
  • Provide advice on most cost-effective courier options and co-ordinate collections and deliveries
  • Plan and co-ordinate the movement of items required for external staff and customer events
  • Scanning, photocopying and filing documents
  • Carry out monthly H&S walks of the office and raising any areas of concern
  • Responding to ad hoc email and telephone enquiries
  • Maintaining good order and cleanliness of the Postroom and Printing areas on staff floors, removal of surplus items
  • Daily floor walks to identify missing, out of place or broken items
  • Reporting all faults/and or missing equipment to relevant helpdesk
  • Maintaining records and appropriate use of staff locker facilities
  • Ordering of DSE equipment as requested
  • Provide small item furniture room porterage to ensure rooms are set up to meet the customer requirements - including reconfiguration of larger meeting rooms
  • Act as a liaison point for the cleaners BAU activities
  • Liaising with the Catering, Tech Service Desk and Reception teams to ensure meeting rooms are set up for events in a timely manner.
  • Deputising for the Workplace and Facility Manager as required

ABOUT YOU
  • Demonstrate excellent customer service skills to ensure the delivery of a five-star service
  • Excellent people skills with a can- do attitude able to work unsupervised.
  • Clear telephone manner as well as both written and verbal communication skills
  • Very well organised with good attention to detail and the ability to prioritise your time
  • Familiarity with applications such as Microsoft Outlook, Powerpoint, Excel, Word and Teams - Equipment training will be provided.
  • Punctual and reliable
  • Excellent level of self-presentation

OUR SHARED VALUES
our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

A REWARDING PLACE TO BE

Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative We thank our people with rewards that feel rewarding; you can review our market leading benefits here .

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you We are committed to providing an accessible and inclusive process learn more about our selection process here.

Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.