Property Service Specialist

2 months ago


Luton UK, Bedfordshire, United Kingdom FirstPort Full time

Job role: Property Service Specialist

Location: Luton

Hours: Monday- Friday 9am-5pm

Salary: £22,000 per annum


The Job Role

As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:

  • A first point of contact for our customers providing them with great communication and rounded information in a helpful, empathic, knowledgeable and courteous experience in line with our organisational values and behaviours.
  • Provide professional and efficient customer service to all internal departments and contractors
  • Provide first time resolutions and actively promote business service offerings to our customers – being the frontline of our brand.


This role reports to the Customer Experience Team Leader, working within a team of up to 14 colleagues.


Main Responsibilities

  • Handle inbound customer contact in line with department service targets and taking a first contact resolution approach to provide timely answers owning customer queries through to completion wherever possible.
  • To ensure written interactions are processed and responses issued in accordance with service level targets and quality standards.
  • Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
  • Closely liaise with Contractors and Suppliers ensuring an open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately.
  • To communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries.
  • Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries.
  • To ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas.
  • To manage and document customer requests efficiently for the supply of keys, fobs and permits.
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
  • Ensure all customer information is handled confidentially and in line with GDPR


Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.


What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.



  • Luton, UK, Bedfordshire, United Kingdom FirstPort Full time

    Job role: Customer Service Specialist (Property Management)Location: Luton - HybridHours: Monday to Friday – 9am to 5pmSalary: up to £23,571 per annum plus benefitsThe Job RoleAs a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a frictionless...

  • Clinical Specialist

    4 weeks ago


    Luton, Bedfordshire, Luton, Bedfordshire, Bedfordshire, United Kingdom Chemistree Solutions Full time

    Role description Clinical Specialist - Diabetes. Exciting new opportunity working for an established pharmaceutical company working across Bedfordshire, Luton & Milton Keynes ICB and Northamptonshire ICB Role: Clinical Specialist Therapy Area: Diabetes and Dermatology Package: Competitive salary dependent on experience, incentive scheme, car or car...

  • Key Account Manager

    2 months ago


    Luton, UK, Bedfordshire, United Kingdom Chemistree Solutions Limited Full time

    Clinical Specialist - Diabetes. Exciting new opportunity working in pharmaceutical sales across Luton, Bedford and Northamptonshire Role: Clinical Specialist Territory: Luton, Bedford and Northamptonshire Therapy Area: Diabetes Salary: Competitive salary dependent on experience, incentive scheme, car or car allowance, pension, healthcare and additional...


  • Luton, UK, Bedfordshire, United Kingdom VMA GROUP Full time

    We are working on an exciting Internal Communications Events Manager position for our client based in Luton. Our client is looking for an Internal communications professional with a passion for planning, delivering and organising internal events for your colleagues to help bring the company's strategy and campaigns alive.Your audience will be a mix of...

  • Data Scientist

    3 days ago


    Luton, UK, Bedfordshire, United Kingdom easyJet Full time

    Data Scientist / Operational Researcher - OptimizationLuton/Hybrid When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300...


  • Luton, UK, Bedfordshire, United Kingdom easyJet Full time

    Senior Data Scientist / Operational ResearcherLuton/Hybrid When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft...


  • Luton, UK, Bedfordshire, United Kingdom easyJet Full time

    Industrial Relations Business Partner - Luton, Berlin, Amsterdam, Barcelona or LisbonTeameasyJet works closely with approximately 30 different social partners (Unions and Works Councils) across 8 countries within Europe, negotiating and consulting on a wide range of topics on an annual basis. The Industrial Relations team is responsible for managing these...


  • Luton, UK, Bedfordshire, United Kingdom easyJet Full time

    Senior Workday Technical Lead FTC 12-18 monthsLuton/Hybrid COMPANYWhen it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300...


  • Leighton Buzzard, UK, Bedfordshire, United Kingdom Collins Aerospace Full time

    Soar to New Heights with Your Project Management Career!Are you a passionate project specialist ready to launch your career into orbit? We're seeking a brilliant Principle Project Specialist to join our dynamic aerospace team.You'll be at the forefront of groundbreaking projects, collaborating with top industry experts to push the boundaries of...

  • Hotel Team Member

    2 weeks ago


    Luton, Bedfordshire, Bedfordshire, United Kingdom Ibis Luton Airport Full time

    Company DescriptionJoinus at Accor,wherelife pulseswithpassion!?As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...

  • General Manager

    3 weeks ago


    Bedford, UK, Bedfordshire, United Kingdom G3 Remarketing | Vehicle Auctions Full time

    Company DescriptionEstablished in 2009, G3 Remarketing is one of the UK’s fastest-growing vehicle remarketing and disposal management specialists. Our industry-leading 14-acre facility in Castleford was purpose-built and opened to great fanfare in 2021 and has been closely followed in 2024 by the opening of the 14-acre centre at G3 Bedford. With strategic...


  • Dunstable, UK, Bedfordshire, United Kingdom Milestone Infrastructure Full time

    Design Project ManagerDunstable 28 Days Annual Leave + 8 Bank HolidaysCompany Car or AllowanceGenerous Pension Scheme / Life Assurance Employee Discount Platform Milestone Infrastructure is currently looking to recruit a Design Project Manager to work on our Central Bedfordshire contract in DunstableReporting to the Design and Construction Manager you will...


  • Luton, United Kingdom FirstPort (UK) Full time

    Job role: Property Service Specialist Location: LutonHours: Monday- Friday 9am-5pmSalary: £22,000 per annum The Job RoleAs the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:A first point of contact for our customers providing them with great communication and rounded information in a...


  • Luton, United Kingdom FirstPort (UK) Full time

    Job role: Property Service Specialist Location: LutonHours: Monday- Friday 9am-5pmSalary: £22,000 per annum The Job RoleAs the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:A first point of contact for our customers providing them with great communication and rounded information in a...


  • Luton, United Kingdom FirstPort (UK) Full time

    Job role: Property Service Specialist Location: LutonHours: Monday- Friday 9am-5pmSalary: £22,000 per annum The Job RoleAs the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:A first point of contact for our customers providing them with great communication and rounded information in a...


  • Luton, Bedfordshire, United Kingdom FirstPort (UK) Full time

    Job role: Property Service Specialist Location: Luton Hours: Monday- Friday 9am-5pm Salary: £22,000 per annum The Job Role As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: A first point of contact for our customers providing them with great communication and rounded information...


  • Luton, Luton, United Kingdom Spicerhaart Full time

    About Spicerhaart Spicerhaart is a leading property services group offering a dynamic work environment and opportunities for career growth. Benefits of the Role Competitive earnings potential of £45,000 annually Supportive supplementary payments for the first five months Uncapped commission structure Company-provided Car Training program...


  • Luton, Luton, United Kingdom Reed Property & Construction Full time £13

    Position Overview:We are seeking a dedicated Grounds Maintenance Specialist to join our team at Reed Property & Construction. This role is a temporary to permanent opportunity, offering competitive compensation of £81 per hour through PAYE or £15.67 per hour via Umbrella.Working Hours:Monday to Friday, starting at 7 AM.Key Responsibilities:As a Grounds...


  • Luton, United Kingdom Response Personnel Ltd Full time

    Head of Property Services Salary: £60,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Head of Property Services to operate as part of the leadership team. Full clean driving licence and access to your own vehicle required for work...


  • UK, UK, United Kingdom Property Personnel Full time

    Senior Property ManagerTower Bridge£35-40kAre you an experienced Residential Portfolio / Property Manager looking to join a rapidly growing, highly reputable company? Then, this may be the role for you!Our client is a forward-thinking independent lettings and asset management provider that is growing in the London property market. With a talented,...

  • Property Manager

    1 month ago


    UK, UK, United Kingdom ProFind Property Recruitment Full time

    Job Title: Property Portfolio ManagerLocation: Oxford. OX1 Office based.Salary: £30,000+. (Salary will be commensurate with experience)Our client is looking for a dedicated and enthusiastic Property Portfolio Manager to join their team in Oxford. The ideal candidate will maintain an allocated property portfolio to the highest standards, with a key focus on...


  • Luton, United Kingdom Response Personnel Ltd Full time

    Head of Property Services Salary: 60,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Head of Property Services to operate as part of the leadership team. Full clean driving licence and access to your own vehicle required for work...


  • Luton, United Kingdom Response Personnel Ltd Full time

    Property Services ManagerSalary: £45,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Property Services Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.Full clean driving licence and access...

  • Property Solicitor

    3 weeks ago


    UK, UK, United Kingdom Service Care Solutions Full time

    Service Care Solutions are currently working alongside a Tier 1 Legal 500 company, based in Devon, which is looking for a solicitor with a passion for property law and a commitment to supporting charitable organizations. They are seeking an enthusiastic Solicitor to join their Charities Property team and play a crucial role in helping their clients navigate...

  • Property Manager

    3 weeks ago


    UK, UK, United Kingdom Collins Property Recruitment Full time

    Collins Property Recruitment is currently seeking a Property Manager to join a dynamic independent Estate Agency brand in West London. As a leading Estate Agency brand in the area, they pride themselves on delivering exceptional service. If you have at least one year’s experience working in Property Management and want to work for a dynamic independent...


  • Luton, Luton, United Kingdom Response Personnel Ltd Full time

    Property Services ManagerSalary: 45,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Property Services Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.Full clean driving licence and access...


  • Luton, United Kingdom Response Personnel Ltd Full time

    Property Services ManagerSalary: 45,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Property Services Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.Full clean driving licence and access...


  • Luton, United Kingdom Response Personnel Ltd Full time

    Property Services ManagerSalary: 45,00037 hours per week (flexible working pattern) Monday to FridayOur client is a not-for-profit housing association located in Luton. We are looking for an experienced Property Services Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.Full clean driving licence and access...


  • UK, UK, United Kingdom Property Personnel Full time

    Expert Property ManagerBracknell, Berkshire£40-50kThis is an exciting opportunity for an Expert Property Manager to join this award-winning estate agency at its flag-ship office in Bracknell.This role will provide the right individual with ample scope to make their mark and impress at a growing brand that is fully committed to staff satisfaction and career...

  • Property Manager

    2 months ago


    London, UK, UK, United Kingdom Property Personnel Full time

    Property ManagerWestminster£40,000Our client is part of a private family office with significant experience in investment and asset management within the property sector in the UK. They have an impressive track record for asset management and pride themselves on taking a broad, long-term view when they invest on behalf of their clients.They currently have a...


  • UK, UK, United Kingdom Property Personnel Full time

    Property ManagerWalton-on-Thames, Surrey£30kAn excellent opportunity has arisen to work for this highly-regarded estate agency in Walton-on-Thames.Our client is currently looking to recruit a Property Manager to join their friendly team and assist with their expanding lettings portfolio. They strive to provide an excellent level of service to both landlords...


  • UK, UK, United Kingdom Service Care Solutions Part time

    Service Care Legal are currently working alongside a Legal 500 Leading Firm, based in the East Midlands, seeking an experienced Commercial Property Solicitor (Trainee)to join their team. This is an excellent opportunity for someone looking to work in a boutique practice offering a suite of business law solutions to commercial clients.ROLE: Commercial...