Current jobs related to Customer Service Specialist - Luton UK, Bedfordshire - FirstPort

  • Channel Marketing Specialist

    2 months ago

    Luton, UK, Bedfordshire, United Kingdom Axis Communications Full time

    Axis has something great to offer! We are looking for a Channel Marketing Specialist to join our marketing team - are you the one?WHAT IS AXIS?Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and...

  • Customer Service Engineer

    3 weeks ago

    Sandy, UK, Bedfordshire, United Kingdom InterSTEM Full time

    Customer Service Engineer - SoftwareLocation: Sandy, BedfordshireSalary: TBCHours: Monday to Thursday: 08:30 to 17:00 (½ hour for lunch)Friday: 08:30 to 16:00 (½ hour for lunch)Note: Overtime will be required when traveling to/from customer sites.Main Purpose of the JobInstallation and commissioning of new machinery, servicing of existing machinery, and...

  • Medical Field Service Engineer, Laboratory Diagnostics

    1 day ago

    Luton, UK, Bedfordshire, United Kingdom TRS Consulting Ltd Full time

    Medical Field Service EngineerMedical Laboratory Diagnostics£48K - £54K Including Bonus + Company Car + Excellent Benefits Package + Full Product TrainingLutonAn excellent opportunity for a Service Engineer with a background in the service and repair of electronic or electro-mechanical high value capital equipment from any industry sector, including...

  • Senior Data Scientist

    1 month ago

    Luton, UK, Bedfordshire, United Kingdom easyJet Full time

    Senior Data Scientist / Operational ResearcherLuton/Hybrid When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft...

  • Key Account Manager

    4 months ago

    Luton, UK, Bedfordshire, United Kingdom Chemistree Solutions Limited Full time

    Clinical Specialist - Diabetes. Exciting new opportunity working in pharmaceutical sales across Luton, Bedford and Northamptonshire Role: Clinical Specialist Territory: Luton, Bedford and Northamptonshire Therapy Area: Diabetes Salary: Competitive salary dependent on experience, incentive scheme, car or car allowance, pension, healthcare and additional...

  • Electronics Engineer

    1 month ago

    Luton, UK, Bedfordshire, United Kingdom Crisp Recruitment Ltd Full time

    Job Title: Workshop Engineer - ElectronicsSalary: £32,000 to £35,000Benefits: 25 days holiday, private healthcare, 5% pension, 10% company bonusDuration: PermanentLocation: LutonHours: Mon-Fri - 9.00am - 5.00pm - office basedMUST HAVE: as a minimum NVQ Level 3 or equivalent in electronics or electrical engineering disciplinesWhat you want to know about...

  • Compliance and Health

    4 weeks ago

    Luton, UK, Bedfordshire, United Kingdom The Curve Group Full time

    Compliance and Health & Safety Coordinator Location: LutonArrangement: HybridSalary: £30-35kAbout the role:The compliance and Health & Safety Partner is a broad role working with departments throughout the business to ensure the safety of our customers, team members and properties. You’ll play an important role in the company, as the lead team member...

  • Business Development Manager International Ecommerce

    2 weeks ago

    Luton, UK, Bedfordshire, United Kingdom The Delivery Group Full time

    We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial International E-commerce Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role:We are seeking a dedicated and proactive Business Development Manager to join our successful and new business team. This...

  • Customer Engagement Manager

    1 month ago

    Bedford, UK, Bedfordshire, United Kingdom MarkJames Search Full time

    Customer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role:Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...

  • Body Shop Manager

    7 days ago

    Luton, UK, Bedfordshire, United Kingdom Pybus Recruitment Full time

    Role: Bodyshop Manager - Previous experience essential Location: LutonPackage: £84k OTE, up to £60k Base Salary plus bonus (£24k) & car allowance. Elevate your career to new heights as the pivotal Bodyshop Manager for a leading ARC provider. This esteemed role promises a dynamic work environment where expertise in vehicle body repair management is not...

  • Compliance and Health

    3 weeks ago

    Luton, UK, Bedfordshire, United Kingdom The Curve Group Full time

    Compliance and Health & Safety PartnerLocation: Luton - Hybrid (office-based 3 days per week on average)Contract Type: Full-time, PermanentReporting to: Property Services ManagerThis Property Management company is looking for an experienced Compliance and Health & Safety Partner to ensure the safety and compliance of their properties, team members, and...

  • ISO Consultant/Auditor

    4 months ago

    Luton, UK, Bedfordshire, United Kingdom Citation Professional Solutions Full time

    ISO Consultant/ Auditor Location: LutonSalary: £55,000 OTEFull time, permanent We provide professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of ‘making businesses...

  • Customer Support Supervisor

    2 months ago

    Dunstable, UK, Bedfordshire, United Kingdom Gilson Full time

    We are looking for a Customer Support Supervisor & Office Manager to join our team in the UK.About the JobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Supervisor & Office Manager, you will effectively supervise the Customer Support teams in the UK and The Netherlands, whilst following up with...

  • Head of Procurement

    1 month ago

    Luton, UK, Bedfordshire, United Kingdom MRK Associates Full time

    Based in Luton, Bedfordshire our highly recognised client with exciting plans for the future is exclusively working with MRK Associates in their search for a Head of Procurement, on a permanent basis. This job would suit an experienced Head of Procurement, ideally with a CIPS qualification, to be part of the SMT and be responsible for delivering the...

  • Senior Content Writer

    7 days ago

    Luton, UK, Bedfordshire, United Kingdom BoldMove Consulting Full time

    SENIOR CONTENT WRITER This brand sits within the construction trade industry with crossover into education, qualification and certification across distinct areas of the business. It’s an exciting time for someone with solid B2B (and ideally B2C experience) to be joining, as the communications team and brand grows.The team is collaborative and there will be...

  • Key Account Manager

    2 months ago

    Luton, Bedfordshire, Luton, Bedfordshire, Bedfordshire, United Kingdom Chemistree Solutions Full time

    Role description Key Account Manager - Diabetes. Exciting new opportunity working for an established pharmaceutical company working across Bedfordshire, Luton & Milton Keynes ICB and Northamptonshire ICB Role: Key Account Manager Therapy Area: Diabetes, Dermatology and Anti-Infectives Package: Competitive salary dependent on experience, incentive scheme,...

  • Graduate Engineer

    1 day ago

    Bedford, UK, Bedfordshire, United Kingdom identifi Global Resources Full time

    Graduate Engineer - Level 1 Engineer Location: Bedford, MK42 (Onsite everyday)Role offers: £25,000 + Benefits (including 10% performance-based bonus, private medical insurance, life assurance, pension contribution of 6% from the company, and 26 days holiday) + great career ladder and progression!Are you a recent A-level or BTEC Engineering graduate? Are you...

  • Pre Post Sales Engineer

    2 weeks ago

    Bedford, UK, Bedfordshire, United Kingdom Mansell Recruitment Group Plc Full time

    The Company and RoleAn award-winning manufacturing company and global leader in their field, our client has an exciting opportunity for an experienced AfterCare Engineer to join their growing team.The ideal candidate will have a background in mechanical or electrical engineering with experience in a manufacturing environment.As an AfterCare Engineer, you...

  • Area Sales Manager

    1 day ago

    Sandy, UK, Bedfordshire, United Kingdom Cooper Lomaz Full time

    Area Sales ManagerSandy Bedfordshire - Onsite£45,000 + competitive commission, bonus & Car allowanceCooper Lomaz are currently exclusively working with a growing and well established organisation working within Technical Engineering space with clients within Medical, Gaming and commercial hardware industries. Our client are currently seeking an Area Sales...

  • Inside Sales Account Manager

    3 months ago

    Dunstable, UK, Bedfordshire, United Kingdom Gilson Full time

    The ideal candidate is a relationship builder with a strong passion for sales.Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using...

Customer Service Specialist

2 months ago

Luton UK, Bedfordshire, United Kingdom FirstPort Full time

Job role: Customer Service Specialist (Property Management)

Location: Luton - Hybrid

Hours: Monday to Friday – 9am to 5pm

Salary: up to £23,571 per annum plus benefits


The Job Role

As a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a frictionless experience whereby customers can effortlessly connect with us through a channel of their choice and expect a First Contact Resolution.

The purpose of this role is to:

  • Provide timely, expert advice to our customers through all communication channels – calls, emails, WhatsApp, web chat etc in line with our company values.

· Provide professional, helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards.

This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager.

Internally this role will be called a Property Services Specialist.


Main Responsibilities

  • Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible
  • Own customer queries through to completion ensuring a seamless hand-off, where this is not possible.
  • Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
  • Ensure all customer and colleague interactions are managed in accordance with service level targets and quality standards.
  • Closely liaise with Contractors and Suppliers ensuring any open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately
  • Accurate categorisation of all contact to enable the delivery of insights to understand friction points and opportunities for service improvements
  • Communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries
  • Raise maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries
  • Ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas
  • Manage and document customer requests efficiently for the supply of keys, fobs and permits
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
  • Ensure all customer information is handled confidentially and in line with GDPR


Skills and Experience

· Demonstrable experience of delivering an exceptional customer service.

· Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.

· Able to work with autonomy and as part of a wider team

· Efficient in maintaining administration and record keeping electronically

· Demonstrable ability dealing with problems and challenges effectively.

· Good knowledge of Health and Safety regulations.

· Ability to work under pressure resilient, able to prioritise and manage time effectively.

· Excellent IT skills, social-media awareness and up to date with new technology.

· Property Management Experience desired but not essential as full training will be provided


Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.


Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.


What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.