Customer Account Manager

4 weeks ago

Wolverhampton UK, West Midlands, United Kingdom Eurofins Full time

Working hours are Monday - Friday. 9.00am - 5.00pm.


To be the key point of contact between our customers and our business and to build a relationship as a trusted partner. To manage and ensure revenue protection and growth of a dedicated book of business through proactive account management.


  • To manage our customers, and to ensure revenue retention and growth.
  • To carry out regular client reviews both by phone and face- to-face, to ensure we are working in partnership with our customers and we are providing an effective service in line with customer expectations.
  • Carry out contract reviews and renewal as appropriate.
  • To monitor client utilisation including spend and payment performance, and to pro-actively address any issues of concern.
  • To seek innovative solutions to help our customers achieve their goals and improve their processes and testing regime
  • To be familiar with customer specific requirements and retailer standards within their managed book of business
  • To work closely with the sales team in customer retention and development.
  • To be a key point of escalation for any issues impacting their book of business, or to provide assistance with any other customer escalations within their local geography.
  • To prepare and update quotations for existing customers.
  • Keep up to date with current techniques, topics and legislation.
  • To act as the key point of contact where the service may be delivered from multiple Eurofins locations and where the client may operate out of multiple locations.
  • To coordinate specific projects for customers to ensure delivery on time to the project specification.
  • To generate customer KPI reports to a high standard
  • To keep up to date with the range of testing offered by Eurofins and to advise clients on appropriate testing.
  • To handle customer invoice queries and complete relevant documentation for credit notes where appropriate.
  • Provide a high level of internal and external customer care.


Qualifications

Essential

  • Customer Service Experience
  • Experience in the food testing business
  • Good sound general level of knowledge on Microbiology and chemistry food testing
  • Understand of the food testing industry
  • Proven track record of customer service and account development within the food testing sector
  • Good basic technical knowledge of food microbiology and chemistry testing
  • Good communication skills
  • Ability to lead and motivate a team
  • Good analytical skills ad the ability to interpret and present data
  • Good presentation skills


Additional information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

  • Life Assurance (4 times annual salary)
  • Health Cash Plan
  • Holiday Purchase and Sell Scheme
  • Enhanced Maternity, Paternity and Adoption Pay Scheme
  • Company Pension Plan
  • Employee Assistance Programme – 24/7 confidential support.
  • Worldwide career opportunities
  • Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.


What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.


We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development.

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