Account Manager

4 weeks ago

Birmingham UK, West Midlands, United Kingdom TravelPerk Full time

About us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.


Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support, we’ve become the leading all-in-one travel management solution.


Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.


We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest growing apps and tech companies, and a leading pioneer of business travel.


These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.


Get the inside scoop of how it is to be part of the Sales team at TravelPerk in this video


The role

We are looking for an Account Manager who is customer oriented and result driven to join our Account Management Team in TravelPerk.


In this role, you will be focusing on our managed SMB customers, who typically spend between £500K - £1.5M per year on business travel. You will build strong relationships with a portfolio of clients, ensuring they are well looked after and have a point of contact in case of problems.


What you will do:

  • Keeping in contact with and maintaining a close relationship with your portfolio of key contacts.
  • Monitoring satisfaction of our service to identify, diagnose and remove any potential issues whilst ensuring the successful delivery of the agreed account management program.
  • Monitoring monthly spend data from portfolios and highlighting to the Team Manager any possible downturn/ opportunities for upturn in business.
  • Using customer data to provide meaningful insights as part of a customer account review, gain feedback, and ensure they are satisfied with Click Travel.
  • Increase business from their portfolio through capture of their entire travel spends by minimising leakage and ensuring that they are fully aware of the full array of Click Travel services.
  • Working closely with each of the clients and to earn their trust so that they treat you as an extension of their own team and involve you in their planning and decisions processes.
  • Providing remote/web based training to customers on how to use our platform if required.
  • Working alongside other departments such as implementation, finance and customer support to ensure seamless customer experience.


What we are looking for:

  • Previous experience in Customer Success or Account management roles;
  • Good communication skills, well organised and used to working to tight deadlines and under pressure.
  • Good understanding of our platform from an end user perspective.
  • Outstanding presentation & communication skills and the ability to build deep relationships.
  • Great prioritisation and time management skills.
  • Result-oriented mindset while keeping customer satisfaction as your top priority.
  • Great ability to analyse and translate data for your customers.
  • Availability to travel to meet clients in real-life.


Bonus points for

  • Previous experience within business travel;
  • Experience working with Microsoft Excel/Google Sheets


Our Benefits

  • Competitive compensation, including equity in the company;
  • Generous vacation days so you can rest and recharge;
  • Health perks such as private healthcare or gym allowance, depending on location;
  • "Flexible compensation plan" to help you diversify and increase the net salary;
  • Unforgettable TravelPerk events, including travel to one of our hubs;
  • A mental health support tool for your well-being;
  • Exponential growth opportunities;
  • VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.


How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Birmingham hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.


At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.


TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.

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