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Training Manager

2 months ago

West London, London, United Kingdom The Arts Club Ltd Full time

Located in the heart of Mayfair, The Arts Club is one of Londons oldest private members clubs and home to a community of members with a passion for the creative arts, literature, and business.From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

About the role

The Training Manager role is a completely hands-on role responsible for delivering all areas of Learning & Development for The Arts Club. The specific focus will be on operational areas of the business, working alongside all FOH Management to ensure new on-boarding team members have the sufficient support and guidance to settle in as well as the Teams across the club to be maintaining the standards to meet the clubs expected level of service. This role will report to the Director of People & Culture while working closely with the club operations management teams.

In a nutshell:

  • Conduct trainings related to the Guest Services and Service Etiquette in compliance with The Arts Club Standards
  • Be present on the floor to observe the guest service delivery in a quality manner consistently
  • Work with Head of Members Services & Members Services Manager on the Monthly Training Plan to incorporate the members services focus
  • Share the observations and make improvement recommendations with the Department Heads and Director of Operations
  • Ensure the full compliance and implementation of The Arts Club Members Experience Journey
  • Engage with the guests to collect their satisfaction feedback and opportunities for improvement.
  • Identify training needs, plan for short & long term development program and train Team members accordingly.
  • Support Director of Operations and senior management team to achieve aspiration of creating centre of excellence to develop the best associates and managers in the industry
  • Job Skills Training Plan/Matrices in place with new starters are following 12-week programme including e-learning.
  • Analyse performance of L&D through internal/brand metrics, quality reports and social media both in terms of feedback and added value to the business
  • Manage, monitor and evaluate ongoing e-learning activities via FLOW Learning by Mapal.
  • In conjunction with People & Culture, work with all departmental leaders to ensure every employee has regular and meaningful development conversations
  • Build a team of L&D Champions and team coaches, enabling and inspiring them to keep L&D as part of every working day.
  • Supporting the operations teams to achieve KPIs through training intervention
  • Work with partnership organisations to promote and attract apprenticeships

About you:

  • Have minimum 2 years experience of L&D in a similar role in the hospitality sector.
  • Come from F&B Management (Assistant Manager and above) background is an advantage
  • Be a skilled trainer with a passion for developing and delivering high-quality and innovative learning and development opportunities.
  • Possess a good working knowledge of Word, PowerPoint, Excel and related PC package
  • Excellent organisation and administration skills
  • The ability to work well under pressure and always retain professionalism
  • Excellent verbal, written and communication skills
  • Someone who is a quick learner and happy to look at ways in which the departments can be more efficient
  • A positive team player who is willing to assist with other departments when needed
  • Tenacious team player who is an avid learner,
  • Always gets the job done

In return we offer fantastic rewards and benefits (T&Cs apply):

  • Private medical benefits via Medicash
  • Discount in over 800 retail outlets via Reward Gateway
  • Discounts on food & beverage in our restaurants and sister businesses
  • Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
  • Enhanced sickness pay
  • Life assurance
  • Long Service Awards
  • An exciting range of learning and development programmes
  • Enhanced maternity pay
  • Uniform laundry service
  • Opportunities for promotion and continual progression
  • Complimentary meals while on shift
  • Employee assistance programme
  • Occupational health nurse

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK, documented evidence of eligibility will be required from candidates as part of the recruitment process.THIS JOB DOES NOT PROVIDE VISA SPONSORSHIP.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks time please assume you have not been successful. However, don't hesitate to get in touch

No agencies please.


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