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Operations Team Lead

3 months ago

Dungannon Northern Ireland, County Tyrone, United Kingdom Circet IRE & UK Full time

We are hiring


On the back of an ever-increasing workload, Circet Northern Ireland are looking for an experienced Operations Team Lead (OTL).


As OTL you will be responsible for managing a team of Front Line Managers, Works Team Members, and Direct Labour to ensure continual deliver of a targeted programme.


Responsibilities of Operational Team Lead include:


  • The successful coordination and implementation of work orders, ensuring they are delivered within the agreed timescales and in line with Programme Plans and/or KPIs.
  • Providing a weekly forecast for assigned deliverables and resources in line with the overall Programme requirements.
  • Accountable for the provision of weekly time sheets, sign off sheets etc.
  • Ensuring resource level meets the workload requirements.
  • Responsible to take input from the field to develop and maintain the Management Information System and provide status reporting.
  • Schedule field resources effectively ensuring weekly KPIs are achieved, in a cost-effective manner.
  • Responsible for daily whereabouts submission and completions.
  • Create, maintain and deliver high quality project documentation.
  • Managing Asset Programme against contract KPI’s (i.e. ensure surveys are completed within the required timeframes, and works orders are complete within the required timeframe).
  • Receive technical queries from the field and provide necessary guidance.
  • Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
  • Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
  • Liaison with the client to ensure that quality of work is as specification and to complete satisfaction of the client.


HSQT:


  • Ensure full compliance with Health & Safety Regulations, promoting a zero-defect culture.
  • Ensure risk assessments and method statements are provided for all non-routine operations.
  • To ensure Utility Hit Report Forms and Accident Forms as completed as and when required.
  • Maintaining accurate records in compliance with Health and Safety Regulations.
  • To ensure all field resources adhere to workmanship standards.
  • To ensure co-ordination and management of NISRANs in line with Transport NI KPI’s
  • Promote a zero-defect culture.
  • Proactively work to continuously develop the company’s quality system.
  • Collate monthly reports based on asset quality performance.
  • Track defects and ensure they are closed in line with procedures.
  • Identify the training needs of individual operatives and plan / arrange their training and development in liaison with the Contracts Manager and HSEQ.
  • To oversee the training of any new trainees, in line with BT Accreditation, continually monitoring and assessing during training period, prior to receiving full accreditation


Requirements:


  • Previous experience working on Openreach Overhead Cable Network, in a Supervisor/Manager position.
  • Experience in working on Openreach Asset Assurance Poling / Low Wire Programme.
  • SWQR – Supervisor Level trained.
  • Proven experience of working within a project life cycle.
  • A good understanding in managing Risk, Assumptions, Issues, Dependencies and Escalations.
  • Understanding of project governance and control.
  • Excellent working knowledge of Microsoft excel.


Why work in Circet?


  • Be part of a company that encourages involvement, diversity and inclusion
  • Be part of a company that nurtures excellence and develops leaders
  • Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
  • Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
  • You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.


Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.