CX Planning Manager
2 weeks ago
Exciting Opportunity for CX Planning Manager with Leading UK Car Fleet Operator
We're offering a fantastic opportunity for an experienced CX Planning Manager with strong project management expertise to join a leading car fleet operator in the UK.
Reporting directly to the Head of CX, this role focuses on developing and managing a long term roadmap of crucial CX activities.
Your responsibilities:
- Collaborate with teams to develop and manage a 1-3 year CX roadmap, analyzing impact on CX objectives.
- Support senior stakeholders in prioritizing and aligning with the CX strategy.
- Contribute to the overall Customer Strategy and align the CX roadmap with key teams.
- Oversee activities and milestones within the CX team’s portfolio.
Your profile:
- Proven experience in a matrixed environment, delivering a balanced roadmap of short-term improvements and long-term differentiation.
- Skilled in managing multiple priorities and resources simultaneously, collaborating with cross-functional teams.
- Expertise in Project Management and/or Programme Management.
- Ideally experience in a similar role in B2C market
Join their team and be part of a leading UK company that consistently earns the highest customer service ratings. Apply now if you're ready to make a real impact and work with the best in the field
Salary: up to £65,000 + very competitive benefits
Location: London or Bristol
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