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Client Development Manager

1 month ago

Northamptonshire UK, East Midlands, United Kingdom Reed Talent Solutions Full time

We are looking for a motivated and customer service-oriented Client Development Manager to oversee the delivery of first-class recruitment services to a portfolio of high-profile MSP and RPO clients where Reed Talent Solutions is responsible for delivering the full end to end recruitment service via our RPO Team, Talent Acquisition Teams, the Reed branch network as well as strategically appointed support suppliers.


As part of a collaborative and engaged team, you will provide ‘best in class’ services, making a real difference to our clients and candidates while supporting your team’s progression and development.



What you'll be doing:


  • Manage a team of Resourcing Business Partners / People Partners, supporting them to achieve objectives across their client portfolio.
  • Gain an in-depth understanding of each client’s organisation, it’s strategic aims and objectives as well as talent strategies across both the contingent and permanent space.
  • Seek opportunities for service enhancement and improvement and work closely with the Delivery teams to ensure these are followed through
  • Take ownership of working with other Reed brands to seek out opportunities to enhance and expand our offerings and utilise their experience to provide innovative solutions and further embed our relationships with the client.
  • Ensure that Reed realises its commercial goals in line with the forecasted financials
  • Monitor contract performance and ensure that client satisfaction leads to retention and extension of the contract
  • Build and maintain relationships with Senior Stakeholders, providing guidance on legislation, best practice recruitment process and providing solutions to support their organisational strategic aims and goals.
  • Work closely with the wider Account Management team to share success and best practice and new ideas across all the RTS portfolios of accounts
  • Drive Social Values initiatives within the clients as per the contractual terms and expand where possible to achieve additional value and a deeper client partnership



Who we are looking for:


Our ideal candidate will have experience of managing complex MSP programmes with a solid understanding of all elements of the end-to-end recruitment process from candidate attraction strategies through to offer and onboarding. You will be passionate about customer experience and satisfaction and have the ability to seek out challenges, create solutions and continually drive improvement and innovation.


  • Experience of managing RPO or MSP contracts.
  • Good understanding of recruitment legislation and statutory requirements.
  • Proven people management skills, including workload distribution and priorities.
  • Commercial acumen and the ability to identify commercial opportunities.
  • Management of internal and external stakeholders with the ability to influence and control.
  • Excellent rapport building skills, capable of engaging with senior-level stakeholders.
  • Adaptability to meet varying client needs.
  • Data analysis skills for decision-making and reporting.
  • Comfortable in presenting to key stakeholder groups
  • The ability to influence and control
  • Accountability for team outputs and performance objectives.



The following experience would be desirable:

  • Working within an outsourced recruitment service (MSP or RPO)
  • Knowledge of recruitment fundamentals such as designing attraction strategies, employer brand management, response handling, assessment centre design, delivery, and pre-employment screening, onboarding etc


Proud winners of:

  • #1 Recruitment Agency - Glassdoor Best Places To Work 2020
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021


Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.


We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.