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Administrator

2 months ago

Leeds UK, West Yorkshire, United Kingdom Elevation Recruitment Group Full time

Administrator

Leeds City Centre

Fantastic benefits package including 25 days holiday (plus bank holidays)

Elevation Recruitment Group, Business Support division are working with a fantastic organisation within the financial services industry.

We are currently in seek of an experienced and detail-oriented administrator to join the expanding team.

Key Responsibilities:

  • Effectively communicate with clients and handle client queries both in writing and verbally.
  • Provide timely and professional responses to client inquiries, ensuring high levels of customer satisfaction.
  • Complete all documentation with precision and accuracy.
  • Ensure that all client records and documents are meticulously maintained and up-to-date.
  • Ensure accurate data input into all systems, maintaining the integrity of client information.
  • Keep the CRM system current and accurate, enabling seamless access to client data and interactions.
  • Maintain performance standards in accordance with those outlined in the Service Level Agreements (SLAs).
  • Consistently meet or exceed SLAs to ensure the highest quality of service delivery.
  • Facilitate effective communication and collaboration between different departments.
  • Ensure strict adherence to regulatory requirements and standards.
  • Stay informed about relevant regulations and ensure all practices comply with industry standards.

Qualifications:

  • Previous experience in an administrative role within financial services is essential.
  • Strong verbal and written communication skills.
  • Exceptional attention to detail and accuracy.
  • Proficiency in using CRM systems and other relevant software.
  • Ability to work collaboratively and effectively within a team.
  • Knowledge of regulatory requirements in the financial services industry is an advantage.