Sales Team Lead
2 weeks ago
Sales Team Leader
£36,000 per annum + bonus
Job Type: Permanent / Full Time
Location: Lichfield, Fully Office Based
Hours: Monday to Friday - 8.30am - 5.00 pm.
What our client offers:
- Competitive salary with bonuses
- 24 days’ holiday plus bank holidays
- Vibrant and supportive work culture with regular employee appreciation events
- Opportunities for career development and growth
Key Responsibilities
- Respond professionally to telephone and email sales inquiries promptly and manage daily sales department operations, including shift patterns and phone coverage.
- Support the Senior Sales Manager with return-to-work processes and sickness management.
- Build and maintain strong customer relationships while sharing relationship knowledge via CRM and internal updates.
- Collaborate on targeted campaigns, promotions, and process improvements.
- Provide product and application advice to customers, ensure training completion, and proactively seek new knowledge.
- Coordinate with the procurement team to manage stock levels for exceptional sales or live projects.
- Oversee CRM usage, project tracking tools, and ensure alignment with specialist sales teams for merchant lead transitions.
- Conduct regular 1-to-1 reviews, set objectives, address team issues, and organise departmental motivation events.
What We Are Looking For:
- Proven experience in customer service and sales team leadership.
- Exceptional communication and relationship-building skills.
- Strong organisational and time management abilities.
- Proficiency in CRM systems and data-led processes.
- A proactive and collaborative approach to problem-solving.
- Ability to motivate and inspire a team towards achieving shared goals.
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