ServiceNow Engagement Manager

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Sopra Steria Full time
Are you a ServiceNow evangelist with excellent Project Management skills?

The growing ServiceNow practice within Sopra Steria's Government and Transport sector is currently recruiting for an Engagement Manager to join the team. This opportunity would be a great fit for a seasoned Project Manager who has proven experience working within the ServiceNow Platform. Ultimately, the scope of this role is to use your expertise to develop and deploy valuable enterprise solutions to our clients in the public sector. This really is a winning opportunity to join an area of the business that is going through continued growth and investment.

We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.

While the majority of your time will be spent working from home, this role is hybrid and there would be travel ad-hoc to our head office in Hemel Hempstead as well as various client sites.

What you'll be doing:
  • Responsible for the overall delivery of Professional Services engagements including the project management, financial reporting, client communication, and operational control.
  • Conduct planning workshops for the ServiceNow platform and applications to define and prioritize the project goals, objectives, roles, responsibilities, sprints, story backlog, task/task ownership, key breakthroughs, configuration process, test strategy, user acceptance testing, training, communications, risk management, and release to production rules of engagement.
  • Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
  • Architect technical implementations of IT and business processes, organize and prioritize development efforts, and collaborate with vendors and management.
  • Work with Business and Technology collaborators to assess current state processes and tools, define ServiceNow requirements, and develop/evolve the ServiceNow platform.

What you'll bring:
  • Experience working on complex project leadership, managing financial, resourcing, communications, business, and technical aspects of IT system implementation consulting.
  • Expertise implementing ServiceNow processes and solutions.
  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
  • Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow solution.
  • Ability to manage platform team, handled service providers, and partners.
  • Ability to communicate key technical, functional, and business information.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type: Full-time, Permanent
Location: Hemel Hempstead (Hybrid variable)
Security Clearance Level: SC
Internal Recruiter: Olly Walker
Salary: Up to £90,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

We support the UK Government to tackle today's biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We've been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

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