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Customer Engagement Specialist
2 months ago
Company Overview
Three UK is a prominent network dedicated to creating meaningful connections that enhance everyday life. Our brand represents the power of our network and our commitment to delivering superior connectivity for all customers.
Established in 2003, Three UK set out to revolutionize the mobile sector, currently serving 99% of the UK outdoor population with our comprehensive 3G and 4G network, while managing 28% of the country's mobile data traffic (Enders Analysis). We possess the largest exclusive spectrum for 5G in the UK, ensuring our customers enjoy an exceptional experience with the latest mobile technology.
Our vision at Three is to provide enhanced connectivity every day for every customer. To achieve this, we require a dedicated team that can excel in a supportive environment, offering numerous opportunities for professional growth and advancement. You might find yourself in a managerial position at one of our locations in the future.
Key Responsibilities
- Understand and address individual customer needs.
- Set high standards for coverage, reliability, and customer service.
- Resolve customer inquiries efficiently.
- Create memorable experiences that leave customers feeling valued.
- Meet personal and store performance indicators.
- Align our products and services with customer requirements, showcasing our innovative offerings.
- Enhance customer satisfaction through engaging conversations, ensuring they leave with a positive impression.
- Provide assistance with general mobile or network inquiries (training will be provided).
- Typically work 2 days per week, including weekends.
Ideal Candidate Profile
We seek individuals who prioritize customer satisfaction, going above and beyond to work collaboratively as a team. You should be capable of impressing our customers, demonstrating how technology can transform ordinary moments into extraordinary experiences.
Our workforce is our greatest asset. We embrace diversity and inclusivity, ensuring that everyone feels a sense of belonging. We appreciate each person's unique contributions and support one another in our mission to serve our customers effectively.
Compensation and Benefits
- Competitive hourly wage of £12.
- A brand new smartphone with an Unlimited data plan.
- Monthly performance-based bonus of 25%, contingent on store results.
- Additional bonus opportunities for top performers.
- Attractive discounts through our Perks at Work program.
- Comprehensive training programs and career advancement opportunities.
Qualifications
- Previous experience in a customer-facing role.
- Excellent communication abilities.
- Eagerness to learn and grow.
Additional Insights
We are committed to building the right team to achieve our goals. We offer a wealth of opportunities for personal development and success in a nurturing environment. You may find yourself in a leadership role at one of our locations in the future.
We value the drive to learn over existing product knowledge.
If you enjoy engaging with customers and fostering relationships, this role may be the perfect fit for you.
Our diverse and inclusive workforce is vital to our identity, and we strive to ensure everyone feels valued and supported as we work together to meet our customers' needs.
