SAP Account Manager
2 weeks ago
An SAP Account Manager is responsible for managing relationships with clients who utilize SAP products and solutions. Their primary role involves ensuring customer satisfaction, identifying opportunities for upselling or cross-selling SAP services, and driving revenue growth for the organization. Below is an overview of their key responsibilities, skills, and qualifications:
Key Responsibilities
- Client Relationship Management
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with key stakeholders.
- Sales and Business Development
- Identify customer needs and recommend suitable SAP solutions.
- Develop strategies to upsell additional modules or services, such as S/4 HANA, SuccessFactors, or Ariba.
- Prepare and present proposals, quotes, and business cases to clients.
- Project Collaboration
- Work closely with SAP consultants, developers, and project teams to ensure project success.
- Monitor project milestones and address client concerns.
- Revenue and Account Growth
- Drive revenue targets and track client profitability.
- Analyze customer usage trends to identify growth opportunities.
- Problem Resolution
- Act as a liaison between the client and internal SAP teams to resolve issues effectively.
Required Skills
- SAP Knowledge: Familiarity with SAP solutions like S/4 HANA, ECC, and cloud platforms.
- Sales Expertise: Proven ability to generate sales and close deals in the enterprise software domain.
- Communication: Excellent verbal and written communication skills.
- Strategic Thinking: Ability to understand client business processes and align them with SAP solutions.
- Relationship Management: Strong interpersonal skills to build and sustain client trust.
Qualifications
- Bachelor’s degree in Business, IT, or related fields (MBA preferred).
- Experience in SAP sales, consulting, or account management.
- Knowledge of ERP systems and IT architecture is a plus.
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