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Advice Support Assistant

3 months ago

Glasgow City Scotland, Scotland, United Kingdom . Full time

Overview:


As a Advice Support Assistant, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional support to our team.


Responsibilities:

The main role of the Advice Support Assistant will be to support our busy Debt Advice Team in all aspects of their work.

This will include, but is not limited to, the following tasks;


• debt advice & fact finding calls with our customers,

• information gathering calls with creditors, including HMRC and local authorities

• administrative tasks to support the management team.


Benefits:


• Employee-owned company

• Company pension

• Monthly social events and Summer & Christmas parties

• Casual dress


Knowledge and Skills required:


Excellent customer service skills:

Essential Good time management & organisational skills:

Essential Effective verbal and written communication:

Essential Ability to work in a regulated environment, following all company policies:

Essential All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

We value teamwork, dedication, and a commitment to excellence. If you are looking to be part of a dynamic team that prioritizes customer service and professionalism, we welcome your application.

Job Type: Full-time


Benefits:


• Casual dress

• Company events

• Company pension Schedule:

• Monday to Friday


Supplemental Pay: • Performance bonus

Education: • GCSE or equivalent (preferred)

Experience: • Customer service: 1 year (preferred) • Administrative experience: 1 year (preferred)

Language: • English (preferred)

Work Location: In person