Director of Operations
2 days ago
We are thrilled to present an exciting opportunity for the role of Director of Operations - Europe within a flourishing and rapidly expanding Aparthotels, boasting over 30 outstanding properties across iconic European cities.
In this role, you will oversee the operations of the entire brand throughout Europe, collaborating closely with the Chief Operating Officer to drive the brand's success and growth.
We are in search of a dynamic and visionary leader who can guide the group into its next growth phase, inspiring teams and achieving exceptional outcomes.
Key Responsibilities:
- Direct and manage the operations of all properties across Europe, ensuring an elevated and consistent guest experience while adapting offerings to local markets and guest trends.
- Establish a vision of operational excellence by setting and surpassing performance standards in guest satisfaction, efficiency, and brand consistency.
- Develop and implement innovative service strategies that surprise and delight guests, transforming their feedback into actionable improvements that foster loyalty and enhance brand reputation.
- Standardize operational processes across the portfolio to optimize efficiency, reduce costs, and improve service delivery, while maintaining the unique character and charm of each property.
- Collaborate with the finance team to create and execute budgets, ensuring revenue growth and profitability are in line with strategic objectives.
- Analyze operational and financial data to identify trends, uncover opportunities, and devise data-driven strategies that enhance overall performance.
- Lead initiatives to boost revenue through value-added guest experiences, innovative partnerships, and the integration of transformative technology.
- Build and mentor a high-performing team of Operations Directors, promoting a culture of empowerment, collaboration, and continuous improvement.
- Serve as a strategic partner to property leaders, offering guidance and resources to help them exceed their targets while aligning with the company’s overarching goals.
- Contribute to the brand's evolution by participating in long-term planning, identifying market opportunities, and aligning operations with growth ambitions.
- Stay abreast of hospitality and travel trends, proactively monitoring emerging guest preferences and competitive advancements to ensure the company remains a leader in the Aparthotel sector.
Ideally, candidates should have experience in:
- Leading the operational delivery of a multi-site hospitality portfolio across Europe, demonstrating an ability to manage complexity at scale while achieving exceptional results.
- Driving guest-centric strategies that blend personalized service with efficient, scalable operational frameworks to create a market-leading hospitality experience.
- Managing and optimizing large budgets, utilizing data analytics and forecasting tools to inform strategic decision-making and meet ambitious financial goals.
- Building and leading high-performing, cross-functional teams across multiple locations, with a proven track record of inspiring, developing, and retaining talent.
- Designing and implementing strategic initiatives that enhance efficiency, improve guest engagement, and drive long-term profitability.
- Identifying and leveraging emerging trends in hospitality, travel, and technology to continuously evolve service offerings and maintain a competitive edge.
- Balancing strategic vision with a hands-on, adaptable leadership style that thrives in a dynamic and fast-paced environment.
- Multilingual skills are desirable but not essential.
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