Delegated Authority Consultant

2 weeks ago

London, UK, United Kingdom PoloWorks Full time

Reporting to: Head of DA Services

Time commitment: 37.5 hours a week with flexible working

Hybrid working: Flexible with office working of a minimum of 2 days per week.

Location: London/Cheltenham


The Opportunity


This is a new exciting opportunity to join the Polo Delegated Authority Practice, a growing department within Polo Commercial Insurance Services


Based across both London and Cheltenham, the team offers specialist support to Lloyd’s and non-Lloyd’s clients through the provision of services, audit and consulting.


The Delegated Authority Consultant will have exposure across the end-to-end delegated authority lifecycle along with client duties and collaboration with other Polo teams, including the Claims Practice.


We are a people-centric culture of togetherness, empowerment and involvement. It is our team that makes PoloWorks.



Key Responsibilities


Support the Head of Delegated Authority with client management responsibilities, including growing and monitoring a portfolio of both Lloyd’s and non-Lloyd’s clients.


Oversee team utilisation and efficiency across projects, ensuring that the Delegated Authority Practice is able to deliver on internal income targets.


Deliver solutions to clients, through regular onsite support work and consulting projects, not limited to:

  • Resource support for delegated authority teams across the market, delivering short term due diligence, audit co-ordination and function oversight.
  • Drafting of client policies and procedures to assist with the build of client delegated authority governance.
  • Working with the Bordereaux Management team on bordereaux consulting projects.
  • Coverholder and DCA audit.
  • Client facing duties to include regular business development and commercial proposals.


Ensuring all activities are completed in line with client expectations, regulatory requirements, and best practice.


The Delegated Authority Consultant will be responsible for growing their own portfolio of external clients, as well as assisting with the management of internal relationships across the business, including within Polo Managing Agency



Experience & Skills


  • Strong experience in delegated authority or with a background of insurance consulting or similar.
  • Good knowledge of market systems including Atlas, DCOM, DAM, DDM, Crystal and Risk Locator.
  • Attention to detail, excellent due diligence, and investigative skills.
  • Strong analytical, written and communication skills.
  • Excellent organisation and time management skills.
  • Experience managing clients and deliverables.
  • Confident and customer service focused.
  • Positive attitude and ability to build rapport very quickly and develop professional relationships
  • Ability to communicate effectively across the team and the confidence to manage those delivering services.
  • Proficiency in process mapping and performance measurement tools.


Demonstrates behaviours aligned to the PoloWorks PRIDE values:

  • Pioneering – we don’t stand still
  • Responsible – We do the right thing
  • Inclusive – we all play a role
  • Delivery Focussed- we provide services we are proud of
  • Empowering – we equip people to be their best



What you’ll get in return


As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.


You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.


Who are PoloWorks?


PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.


As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.


Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.


With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.


It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.

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