Workplace Facilities Assistant

3 weeks ago

City of London, Central London, United Kingdom Signature Full time

ROVING AMBASSADOR (FACILITIES ASSISTANT) - MITIE FOR LLOYDS BANKING GROUP, London

AVAILABILITY REQUIRED: 7AM - 630PM -40 HOURS PER WEEK MON TO FRI

REPORTING TO: GROUP FOH LEAD - LONDON

Role Overview:

As a Roving Ambassador, your mission is to craft a seamless 5-starexperience for every visitor and colleague and support the Front of House Manager and Facilities Manager at this Bank's newly refurbished Head Office in London to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. You will be spending a lot of time on your feet, and be a natural problem solver.

Key Responsibilities:

  • Warm Welcomes:Greet and assist all visitors and colleagues with a professional, concierge-level approach.
  • Manage Key Areas:Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
  • Efficient Check-ins:Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
  • Queue Management:Proactively manage queues to streamline arrival and departure experiences.
  • Facility Coordination:Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
  • Technical Expertise:Offer first class meeting room and event space AV support. Undertake regular checks of AV kit to ensure it is working at all times.

Main Duties:

  • Professional Conduct:Maintain a high level of professionalism, adhering to company policies and procedures.
  • Effective Communication:Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
  • Meeting Support: Own the set up and reset of meeting rooms and event spaces to specified layouts
  • Routine Checks and Audits:Perform floor walks and service audits, logging any necessary work orders, and seeing through toresolution
  • Visitor Engagement:Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
  • VIP Services:Ensure VIP guests receive exceptional service and satisfaction.
  • Query Management:Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
  • Visible Support:Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
  • Interlock:Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
  • Additional Services:Assist with IT goods handling, first aid, and lost property management.
  • Team Collaboration:Work closely with client workplace experience teams to support their initiatives, activities and events.
  • Escorting: Host approved contractors on site
  • Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
  • Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
  • Role Model: Adopt the service standards and support the management team with training of fellow team members

Qualifications:

  • Experience:1-2 years in high-end hotels, modern corporate workplaces, or hospitality.
  • Communication Skills:Exceptional verbal, written, and interpersonal skills.
  • Presentation:Immaculate grooming and personal presentation
  • Technical Proficiency:Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick.
  • AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
  • Certification:SIA certification (can be provided).
  • IT:Ability to handle a high volume of queries over different platforms
  • Customer Service: Training to be provided, such as an apprenticeship or other on the job learning or qualification

Core Skills:Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, well give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Join our Mitie Team.

Together our diversity makes us stronger.


AMRT1_UKCT

  • Facilities Manager

    3 days ago

    London, Greater London, United Kingdom Workplace Futures Group Full time

    About the JobAs a Facilities Manager, you will be responsible for overseeing the day-to-day operations of our office environment. This includes managing facilities-related issues, coordinating with external contractors, and liaising with the cleaning team.About UsOur company, Workplace Futures Group, aims to provide a comprehensive basket of products and...

  • Facilities Manager

    1 month ago

    City Of London, UK, Central London, United Kingdom Montresor Legal Full time

    Are you a seasoned Facilities Manager with a knack for managing both people and projects? Do you thrive in dynamic environments, particularly within the realm of law firms or professional services? If so, we have an exciting opportunity for you!This leading London Law Firm pride themselves on delivering exceptional legal services while maintaining an...

  • Workplace Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Natixis London Branch Full time

    Job DescriptionWe are seeking a Workplace Coordinator - Facilities Expert to join our team at the Natixis London Branch. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our workplace, including managing day-to-day activities, coordinating maintenance and repairs, and overseeing health and safety...

  • Workplace Services Coordinator

    4 days ago

    London, Greater London, United Kingdom Take-Two Interactive Full time

    We are seeking an experienced Workplace Services Coordinator to join our Workplace Team at Take-Two Interactive Software, Inc. The successful candidate will be responsible for assisting in supporting all aspects of Workplace Services across UK studios and creating and maintaining a polished and well-kept environment to attract and retain top talent.About the...

  • Associate Facilities Manager

    2 months ago

    City Of London, UK, Central London, United Kingdom Energi People Full time

    Job Title: Associate Facilities Manager Location: Central London Salary: Up to £70,000 DOEWe have an exciting opportunity for an Associate Facilities Manager based in London on a permanent basis. What makes this a great opportunity?Working with a well-established, highly reputable and international real estate brand.Working across the most prestigious...

  • Workplace Services Expert

    4 weeks ago

    London, Greater London, United Kingdom Take-Two Interactive Full time

    Take-Two Interactive is seeking a highly motivated Workplace Services Expert to join our Workplace Team. In this role, you will have the opportunity to make a real impact on the development and maintenance of our games development hub.About the Opportunity:This role involves working closely with the Facilities Manager and local leadership teams to ensure the...

  • Workplace Optimization Expert

    3 days ago

    London, Greater London, United Kingdom monday Full time

    As a Senior Workplace Specialist at Monday, you will play a pivotal role in shaping an inspiring, efficient, and safe work environment that embodies our company culture.About the RoleFacility Operations: Oversee daily office operations to ensure safety, functionality, and aesthetics.Space Management: Optimize space planning and office layout to meet evolving...

  • Facilities Operations Assistant

    1 month ago

    London, Greater London, United Kingdom NBCUniversal Full time

    Internship OpportunityAs a Facilities Operations Intern at NBCUniversal, you will be part of a dynamic team responsible for workplace-related projects, real estate transactions, and facilities management.Key ResponsibilitiesSupport a busy projects team with all aspects of workplace projects, real estate transactions, and facilities management.Be exposed to...

  • Senior Workplace Operations Manager

    1 month ago

    London, Greater London, United Kingdom McGregor Boyall Full time

    Job Title: Workplace Services Assistant ManagerWe are working with a leading Accountancy client in London to find a skilled and experienced Workplace Services Assistant Manager to join their facilities team.This is a fantastic opportunity for a facilities professional to work with a large and dynamic company, supporting 600 employees and playing a key role...

  • Workplace Strategist and Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom monday Full time

    As a Senior Workplace Specialist at Monday, you will play a critical role in fostering an inspiring, efficient, and safe workplace that embodies our company's values. The ideal candidate will have a genuine care for people, a knack for facilities management, an eye for detail, and a passion for creating spaces where people love to work.About the RoleWe are...

  • Workplace Services Manager

    2 weeks ago

    London, Greater London, United Kingdom Course Full time

    Key ResponsibilitiesCoordinating and overseeing facilities maintenance activities to ensure a safe and well-functioning workplace.Managing office supplies, including ordering and restocking for smooth operations.Assisting with health and safety policies and procedures implementation and maintenance.Liaising with external vendors and contractors for repairs,...

  • Facilities Assistant

    3 days ago

    London, Greater London, United Kingdom City Facilities Management Full time

    About the Role:The City Facilities Management team is seeking a skilled Mobile Maintenance Assistant to work with one of our major UK supermarket clients. As a key member of our maintenance team, you will be responsible for carrying out non-technical repairs and minor PPM's at various retail sites.Key Responsibilities:• Complete all necessary PPM's and...

  • Workplace Services Director

    7 days ago

    London, Greater London, United Kingdom Dun & Bradstreet Full time

    Job DescriptionWe are looking for a highly motivated and organized individual to fill the role of Office Maintenance Coordinator. As part of our facilities team, you will be responsible for ensuring the smooth operation of our office facilities.Your key responsibilities will include:Assisting with daily facility operations, including coordinating maintenance...

  • Facilities Management Assistant

    3 days ago

    London, Greater London, United Kingdom CRG TEC Full time

    Job Title: Facilities Management AssistantCRG TEC is seeking a detail-oriented individual to fill the position of Facilities Management Assistant. In this role, you will be responsible for coordinating small projects, providing excellent customer service, and solving issues to enhance the work environment.Primary ResponsibilitiesCoordinate small projects...

  • Workplace Management Internship

    4 weeks ago

    London, Greater London, United Kingdom NBCUniversal Full time

    About the RoleThis is an exciting opportunity for a talented individual to join our team as a Workplace Management Intern. You will play a key role in supporting our projects team in delivering best-in-class workplaces.As a Workplace Management Intern, you will have exposure to all areas of the business, helping to understand the differing needs of each unit...

  • Facilities Team Assistant

    4 weeks ago

    London, Greater London, United Kingdom JLL Full time

    At JLL, we empower our employees to shape a brighter future in the real estate industry.We're committed to hiring talented individuals who can thrive in our dynamic work environment. As a Facilities Team Assistant, you'll play a crucial role in supporting our team's success.Your responsibilities will include:Assisting with event setup and coordination as...

  • Workplace Services Specialist

    5 days ago

    London, Greater London, United Kingdom Michael Page Full time

    Key ResponsibilitiesWe are looking for a highly experienced Workplace Services Specialist to join our team. Your primary focus will be on managing the facilities operations, including managing the Vending services across the campus, assisted by the catering supplier.You will also be responsible for overseeing KPI/SLA reviews for FM Soft Services contracts...

  • Workplace Transition Coordinator

    5 days ago

    London, Greater London, United Kingdom Office Angels Full time

    **Charity Office Move Support Role**We are looking for a skilled Workplace Transition Coordinator to join our esteemed charity organization providing vital medical care to those in need.In this key position, you will work closely with the Office Services team to ensure a seamless office relocation process, supporting employees as they adapt to our new office...

  • Facilities Management Assistant

    3 days ago

    London, Greater London, United Kingdom D.R.A.W RECRUITMENT Full time

    We are seeking a highly organized and detail-focused Facilities Co-ordinator to join our team at a contemporary gallery in London. The successful candidate will assist the Senior Facilities Manager in the daily running of Facilities Management Services and administration.The role requires flexibility to work out of hours, supporting events, remedial works,...

  • Workplace Experience Intern

    5 days ago

    London, Greater London, United Kingdom NBCUniversal Full time

    Job DescriptionWe are seeking a talented Facilities Operations Intern to join our projects team. As a Facilities Operations Intern, you will support the team in delivering workplace-related projects, real estate transactions, and facilities management.You will have exposure to all areas of the business, helping to understand the differing needs of each...