Customer Relationship Manager

1 week ago


UK, UK, United Kingdom Acro Aircraft Seating Ltd Full time

Customer Relationship Manager




Acro Aircraft Seating is one of the UK’s leading and fastest-growing manufacturers of passenger seats for commercial airlines around the world. We are an agile, innovative business at the forefront of disrupting the aerospace market. Through modern methodologies, lean techniques, inspired innovation, and passion for being the best, Acro is positioning itself to be the world’s leading aircraft seating supplier.




Collaboration is one of Acro’s core values, by working together and applying our skills and expertise across Sales, Engineering, Quality, Supply Chain and Operations, we find the solutions to our clients’ most complex challenges and how we deliver our promises today and tomorrow.




Location: UK

Salary: Competitive





EXCELLENT BENEFITS


  • 25 days holiday + bank holidays
  • Pension
  • Healthcare scheme
  • Life assurance
  • Employee Assistance Programme
  • Retail discounts
  • Training opportunities
  • 37.5 hours per week – 1 pm finish on a Friday
  • Hybrid working



To be successful in this position, you will have/be;


Lead, mentor, and develop a high-performing customer service and aftermarket support team, fostering a collaborative and customer-focused culture


• Oversee the team's daily operations, ensuring prompt and effective service delivery. Set clear performance goals, provide regular feedback and support the team’s professional development


• Be the main point of contact for all customer inquiries, leading the timely resolution of customer issues and providing timely responses


• Build strong relationships with key stakeholders


• Collaborate internally with Technical and Procurement departments within a matrix structure


• Proactively identify new business opportunities and maintain existing accounts to achieve revenue and growth targets


• Understand and anticipate customers' needs, concerns, and objectives to provide timely and effective solutions


• Lead the bid process through “enquiry to win,” ensuring governance through the bid stages, working cross-functionally with Technical, Finance, and Programmes and managing internal stockholders


• Create customised proposals and sales presentations tailored to each customer's requirements


• Oversee aftermarket service projects from initiation to completion, ensuring project deliverables are met within agreed timelines and budgets


• Conduct regular business reviews with customers to Identify areas of improvement and ensure customer satisfaction



Skills and experience required



Essential:

Proven experience as a Customer Relationship Manager within Aftermarket


• Ability to deliver results within tight timeframes in a fast-moving environment


• Attention to detail with the ability to identify and resolve problems systematically


• Knowledge of business processes and functions (Finance, HR, Procurement, Operations, Programmes, HR etc)


• Great communication skills and the ability to develop good cross-functional, collaborative working relationships


• Analytical thinker who can articulate the case and engage people to achieve the end goal


• A confident decision maker with a clear, thought-out rationale for judgements made


• Flexible to adapt to changing situations and environments. Good personal time management and comfortable working to deadlines


• Able to work, think and make decisions autonomously


Desirables:

BSc/BA in Business or relevant field; MSc/MA is advantageous


• Proficiency in CRM software and MS Office suite


• Strong understanding of aircraft seating products, maintenance, and repair practices


• Knowledge of aviation regulatory requirements (e.g., FAA, EASA), including regulatory AS9100, Part 21 J, Part 21 G and Part145


• Familiarity with ERP systems (e.g., Epicor) and data analysis tools




The Parent Company of ACRO Aircraft Seating is Zhejiang Tiancheng Controls Co., Ltd headquartered in China.


We really want to hear from you, so don’t miss your opportunity to join us Once you apply, your CV will be held on our central database. Please do let us know if you do not wish for us to retain your details.If your application is successful, you will be contacted in due course.


Acro Aircraft Seating is an equal opportunities employer.


Please view our website for access to our Job Applicant Privacy Notice.


The closing date for applications is 22 November 2024.


Please note: This advert may close early if sufficient applications are received. Acro Aircraft Seating uses reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months, during which time reserve candidates may be offered the same or similar post should one become available.



  • UK, UK, United Kingdom H-Squared Full time

    Company Overview: Our client is a next-generation, multi-family office specializing in bespoke financial services for ultra-high-net-worth individuals (UHNWIs) and families. With strong alternative investment capabilities, we provide a comprehensive suite of investment management services, designed to preserve and grow the wealth of clients across...


  • UK, UK, United Kingdom Mint Velvet Full time

    High Wycombe, office-based 2-3 days per weekMint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer...


  • UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Background The InsurEvo Group is a fast-growing, multi-award-winning travel insurance broking group with a brand portfolio that serves different consumer cohorts and demographics across the UK, Ireland, and Australia. We have two core, highly respected brands, AllClear Travel Insurance and InsureandGo, which have covered over 30 million customers since their...


  • UK, UK, United Kingdom Inspiring Interns & Graduates Full time

    About the Company:This great company is a privately-owned mortgage broker with offices in London, Monaco & Dubai. They arrange finance for high net worth individuals and companies on a global scale - all of whom buy and sell properties in the UK and Europe.They are a young and growing company with an excellent name in the market and an enviable list of...


  • UK, UK, United Kingdom Rachel Zaoui Marketing & Digital Recruitment Full time

    We are looking for a CRM Director for a well funded creative tech start-up based in central London. They have been described as one of the UK's fastest growing tech companies and have an award- winning app and ecommerce platform. They have over 7 million customers and receive orders from over 50 countries and they are looking to continue their growth...


  • UK, UK, United Kingdom Utility People Ltd Full time

    Our client is a frontrunner in the UK communications sector, powering the backbone of private and public networks that drive smart utilities and metering. As they gear up to dominate the "win in water" space, they are searching for an exceptional Client Relationship Director. This is no ordinary Client Relationship Director role—it's about spearheading...


  • UK, UK, United Kingdom Space Executive Full time

    Customer Success ManagerAbout the RoleJoin a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success.Build and maintain strong, long-term relationships with customers, acting as a trusted advisor.Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...


  • UK, UK, United Kingdom Incora Full time

    Customer Relationship Lead - ToulouseNotre histoire est en train de décoller - nous aimerions que vous nous rejoigniez pour ce grand voyage.Nous recherchons un Gestionnaire comptes clients H/F !En tant que Gestionnaire comptes clients H/F, vous serez la voix du client au sein d'Incora en fournissant un service client avec une exigence forte tout en...


  • UK, UK, United Kingdom iVvy Full time

    Company DescriptioniVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry.Role DescriptionThis is a full-time remote role at iVvy. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer...


  • UK, UK, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Retention Manager

    2 weeks ago


    UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Retention Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of MarketingAre you a strategic thinker with a strong commercial mindset, passionate about driving customer loyalty and revenue growth? The AllClear Group is looking for an experienced Retention Manager to shape and lead our...


  • UK, UK, United Kingdom VRAI Full time

    About UsOur mission is to save lives by redefining exceptional human performance and unlocking every individual’s full potential. Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.We envision a future where simulation is within arms reach of anyone who needs it, and...


  • UK, UK, United Kingdom Morgan Ryder Full time

    Customer Services ManagerLocation: LiverpoolSalary: £60k basic plus, pension, 25 holidays, Life cover x3, Pension 6.75%Hols 23 days, Medical Cashback PlanAbout the Role:We are looking for a dynamic and experienced Customer Service Manager to join our team based in Liverpool. This role will see you leading a dedicated customer service team in delivering...


  • UK, UK, United Kingdom TalentCo Full time

    We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now...


  • UK, UK, United Kingdom ZEREN Full time

    UK founded Series A DevOps SaaS | Customer Success Manager | Fully Remote | Must have experience with developer tools and softwareWe’re excited to be partnering with a Series A DevOps platform that’s on an incredible growth journey. They’ve raised over $30M in funding and have more than doubled in size over the past year. They are a UK founded SaaS...


  • UK, UK, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...


  • UK, UK, United Kingdom Insight Select Full time

    Assistant Customer Service Manager / London / Full time / permanentMy client, a leader in the luxury office space, are looking for an Assistant Customer Service Manager to join them in their London office. Within this position you will have the responsibility of ensuring first class customer service is always given, whilst also being able to thrive in a busy...


  • UK, UK, United Kingdom BMS Performance Full time

    Create relationships with some of the biggest names in the insurance industry.Positive, inclusive and collaborative working culture. Excellent benefits package. Customer Success Manager - WorcesterThe Company: Market leading business that provided software products specifically to the insurance industry. The client prides themselves in providing a positive,...


  • London, UK, UK, United Kingdom Blue Legal Full time

    A premier international law firm is looking for a Client Relationship Manager to work closely with its relationship partners and global client teams, to enhance relationships with high-priority clients. This role focuses on cross-selling, revenue expansion, and developing deep client connections to support growth within a collaborative, high-performance...


  • UK, UK, United Kingdom Shaw Daniels Solutions Full time

    Client Relationship CoordinatorUp to £40,000London Under the direct supervision of the Director of Account Management, this position will be responsible for maintaining the Company client base and supporting further expansion into the Financial Service Industry. Responsibilities:Target decision makers including VP and C-level professionals, within the...