Customer Relationship Management Manager
1 month ago
High Wycombe, office-based 2-3 days per week
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
This high-impact role will report into the Senior Marketing Manager, working closely with channels across the department. As CRM Manager you will be responsible for driving customer acquisition, retention and sales through expertly planning, developing and implementing our CRM strategy – the opportunity to make a positive impact on our brand is huge
Our Values:
With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.
The Role:
- Ownership of the CRM strategy from planning to implementation, leading the measurement of KPIs for your channels
- Managing the segmentation of our customer database to ensure we effectively target activity across all channels and always engage with customers appropriately to optimise their lifetime value
- Utilising insight, campaign analysis and customer feedback to continually optimise the performance of our campaigns
- Delivering the direct mail strategy both in the UK and USA
- Continually reviewing performance and conducting competitor analysis to evaluate and drive forward our CRM activity, developing innovative ways to attract new and engage existing customers
- Ensuring all channels are optimised for accessibility and that they fully embody our MV tone of voice and brand ethos
- Identifying and selecting appropriate CRM technology that will effectively support our growth strategy, leading on the implementation of these
- Ensuring effective people management across the team – ensuring individuals you work with are always clear about the work to be done and on how that work fits into the bigger picture
- Focusing on driving high performance across the CRM team - supporting ongoing development, sharing constructive feedback, celebrating successes and managing performance closely
- Collaborating effectively with colleagues across the business to deliver department and brand objectives
- Ensuring faultless GDPR compliance
To join our vibrant business as CRM Manager:
- You will be able to demonstrate proven experience in a similar role, with keenly developed commercial and customer awareness from working within fast-paced businesses
- You will be adept at running high performance CRM and related campaigns with a strong focus on optimising all channels
- You will have excellent project management skills, able to juggle multiple workstreams and deadlines at once
- You will know when to be hands on with implementation as needed, ready to get stuck in with your team to support our exciting growth plans
- You will be comfortable responding to changing priorities
- You will be skilled at using data and analysis to inform your planning, leveraging your excel skills and understanding of CRM and wider digital marketing platforms
You'll be rewarded with:
- Competitive starting salary and great career prospects in a fast-paced and growing business
- 25 days holiday plus bank holidays and an additional day off on your birthday
- Company-funded private health insurance
- Access to Smart Health - providing a range of services such as private GP appointments, mental health support, nutritional advice and more
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free season ticket loan
- Free Parking
- Early finish - finish at 3pm every pay day Friday & throughout summer
- Bespoke induction support and ongoing development to help you thrive in your new role
- In-house performance coaches for all levels
- A welcoming and inspiring work-environment
-
Customer Relationship Manager
1 month ago
UK, UK, United Kingdom Acro Aircraft Seating Ltd Full timeCustomer Relationship Manager Acro Aircraft Seating is one of the UK’s leading and fastest-growing manufacturers of passenger seats for commercial airlines around the world. We are an agile, innovative business at the forefront of disrupting the aerospace market. Through modern methodologies, lean techniques, inspired innovation, and passion for being the...
-
Relationship Manager
1 month ago
UK, UK, United Kingdom Inspiring Interns & Graduates Full timeAbout the Company:This great company is a privately-owned mortgage broker with offices in London, Monaco & Dubai. They arrange finance for high net worth individuals and companies on a global scale - all of whom buy and sell properties in the UK and Europe.They are a young and growing company with an excellent name in the market and an enviable list of...
-
Client Relationship Manager
4 months ago
UK, UK, United Kingdom Excel Winner Full timeJob Title: Client Relationship Manager (Real Estate)Location: Nine Elms, SW LondonDepartment: Estate ManagementEmployment Type: PermanentSalary: Competitive Market Rate PackageHours: 9:00 – 18:00 Monday – FridayAbout Us:Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative....
-
Sales and Customer Relationship Consultant
3 months ago
UK, UK, United Kingdom Sarah West Recruitment Ltd Full timeSales and Customer Relationships ConsultantUp to £26,000pa plus commission and incentives!Okehampton- OnsiteAre you a sales-driven professional with a passion for building relationships and driving growth? We are looking for a dynamic Sales and Customer Relationship Consultant to manage and develop a key geographical area. You’ll be responsible for...
-
Customer Relationship Lead
3 weeks ago
UK, UK, United Kingdom Incora Full timeCustomer Relationship Lead - DerbyCUSTOMER RELATIONSHIP LEAD – UK Our Incora Story is really taking off – we’d love you to join us for the journeyDue to a new contract win, we have an exciting opportunity for a Customer Relationship Lead. This new role can be based out of any of our UK sites (Derby, Mirfield, Crawley or Woking) and comes with great...
-
Client Relationship Manager
3 weeks ago
UK, UK, United Kingdom The Talent Crowd Full timeJob descriptionYou will be working for an industry leader in their sector, your role will be the interface of internal stakeholders and external clients. The overall purpose of the role will be to to maintain and nurture long lasting relationships. Working closely with the business Directors you will be responsible for managing the partnership and...
-
Strategic Relationship Manager
2 weeks ago
UK, UK, United Kingdom AEJ Consulting Ltd Full timeMy client are seeking an experienced Strategic Relationship Manager to foster their extensive growth phase following on from their IPO earlier in the year.You will be the SME within the selling of their extensive Resource Management solutions across their lucrative client base across the Consultancy, Accounting and Auditing space. This role will involve you...
-
Senior Relationship Manager
3 weeks ago
UK, UK, United Kingdom BWD Search & Selection Full timeA highly regarded Private Bank is seeking a highly motivated and experienced Senior Relationship Manager to join their team in the South West region.They are looking for a strong banker and lender to play a key role in developing their regional presence by building strong client relationships, generating new business, and ensuring regulatory compliance.In...
-
Relationship Director
2 months ago
London, UK, UK, United Kingdom Chamberlain Career Management Full timeRelationship Director - Real Estate FinanceThe Bank: An established, well-funded and capitalised UK Bank with a 70-year track record. From their offices throughout the UK the Bank’s lending businesses focus on Asset Based Lending, Motor Finance, Retail Finance and Real Estate Finance.Customers are at the heart of everything the Bank does, and people are...
-
Customer Success Manager
1 month ago
UK, UK, United Kingdom iVvy Full timeCompany DescriptioniVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry.Role DescriptionThis is a full-time remote role at iVvy. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer...
-
Customer Success Manager
4 months ago
UK, UK, United Kingdom eflow Global Full timeCompany Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...
-
Retention Manager
1 month ago
UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeJoin Our Team as a Retention Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of MarketingAre you a strategic thinker with a strong commercial mindset, passionate about driving customer loyalty and revenue growth? The AllClear Group is looking for an experienced Retention Manager to shape and lead our...
-
Customer Service Manager
1 month ago
UK, UK, United Kingdom Morgan Ryder Full timeCustomer Services ManagerLocation: LiverpoolSalary: £60k basic plus, pension, 25 holidays, Life cover x3, Pension 6.75%Hols 23 days, Medical Cashback PlanAbout the Role:We are looking for a dynamic and experienced Customer Service Manager to join our team based in Liverpool. This role will see you leading a dedicated customer service team in delivering...
-
Customer Success Manager
1 month ago
UK, UK, United Kingdom ZEREN Full timeUK founded Series A DevOps SaaS | Customer Success Manager | Fully Remote | Must have experience with developer tools and softwareWe’re excited to be partnering with a Series A DevOps platform that’s on an incredible growth journey. They’ve raised over $30M in funding and have more than doubled in size over the past year. They are a UK founded SaaS...
-
Customer Success Manager
1 month ago
UK, UK, United Kingdom VRAI Full timeAbout UsOur mission is to save lives by redefining exceptional human performance and unlocking every individual’s full potential. Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.We envision a future where simulation is within arms reach of anyone who needs it, and...
-
Senior Client Relationship Manager
3 weeks ago
UK, UK, United Kingdom Ambition Full timeSenior Client Relationship Manager - 12 Month FTCIf you’re a Senior Client Relationship Manager looking for that next step in your career progression, then this is an exciting opportunity to join the Business Development & Marketing team of a global law firm or an established manager ready to take your career to the next level.Their bold, dynamic, and...
-
Assistant Customer Service Manager
1 month ago
UK, UK, United Kingdom Insight Select Full timeAssistant Customer Service Manager / London / Full time / permanentMy client, a leader in the luxury office space, are looking for an Assistant Customer Service Manager to join them in their London office. Within this position you will have the responsibility of ensuring first class customer service is always given, whilst also being able to thrive in a busy...
-
Client Relationship Manager
1 month ago
London, UK, UK, United Kingdom Blue Legal Full timeA premier international law firm is looking for a Client Relationship Manager to work closely with its relationship partners and global client teams, to enhance relationships with high-priority clients. This role focuses on cross-selling, revenue expansion, and developing deep client connections to support growth within a collaborative, high-performance...
-
Manager – Real Estate Finance
2 months ago
UK, UK, United Kingdom Chamberlain Career Management Full timeManager – Real Estate FinanceLocation – London (hybrid)The BankAn established, stable, growing and successful specialist bank, who offer a wide range of lending and deposits products to businesses and individuals throughout the UK.The RoleWorking closely with a director, you will develop and transact new development finance business, ensuring efficient...
-
Client Relationship Manager
1 month ago
London, UK, UK, United Kingdom Collins Property Recruitment Full timeWe’re exclusively partnering with a fast-growing, flexible office provider with 12 Central London locations—and more on the way!They’re recruiting for a Client Relationship/Account Manager to build strong relationships with tenants, collaborate with commercial estate agents, and help fill new spaces as they open.Today they let and manage circa 250,000...