Service Designer

4 weeks ago


London, UK, United Kingdom rmg digital Full time

A global management consulting firm is looking for a Service Designer to come play a pivotal role on an ongoing internal project aimed at enhancing internal security tools.


Day Rate: £400 Inside

Based: London (Hybrid/Remote)

Length: 6 Months (Maternity cover)


Responsibilities:


  • Shifting focus from a primarily research-driven approach to one that includes governance, policy making, and implementation oversight
  • Regularly check system logs and pilot different security level
  • Develop hypotheses to continuously refine and improve the system
  • Analyse and understand how varying security levels impact different user roles and their day-to-day tasks
  • Support on creating a comprehensive playbook outlining procedures, protocols, and best practices.
  • Develop and refine the service blueprint to guide the iterative improvement of their system


Skills & Experience


  • Extensive experience in conducting detailed research and analysis to inform decisions
  • Ability to transition from research-focused activities to governance
  • Capability to create and test hypotheses, using data driven insights to inform decisions
  • Skilled in creating and refining service blueprints to map out and optimise service processes.
  • Proficiency in iterative design and development processes, ensuring continuous improvement and adaptation.


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