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Service Design Specialist
1 week ago
Service Design Specialist (ITIL)
London / Hybrid (2 Days onsite)
9 Months initial contract
ASAP Start
£550-600 (Inside IR35)
Service Design Specialist is required to join a leading Utilities client to deliver an Enterprise service transition initiative.
The ideal candidate will possess extensive expertise in service design and transition projects, ITIL processes, Agile methodologies, and ServiceNow implementation.
This role requires a highly skilled professional with strong project management capabilities and the ability to manage complex service delivery environments.
Key Responsibilities for the Service Design Specialist (ITIL) includes:
Service Design and Transition:
- Manage service design and transition projects, including creating comprehensive service design packs, service transition plans, and operational readiness criteria.
- Ensure alignment with ITIL processes, including service strategy, service design, service transition, service operation, and continual service improvement.
- Oversee governance processes such as quality gate reviews, sprints, and early life support.
ITIL and Agile Methodologies:
- Utilize certifications in ITIL (v3 and v4) and Agile methodologies to integrate Agile principles with traditional ITIL processes.
- Enhance project delivery by combining ITIL and Agile practices.
ServiceNow Implementation:
- Lead the implementation and configuration of ServiceNow.
- Align ServiceNow processes with ITIL and Agile practices to optimize service management.
Project Management and Leadership:
- Coordinate multiple projects simultaneously with strong project management skills.
- Lead workshops, define processes, and implement frameworks effectively.
- Manage teams and drive continuous service improvements.
Technical Proficiency:
- Work with various technical platforms and environments, including AWS, Azure, SOC, and cyber security tools.
- Utilize knowledge of SaaS, PaaS, and other cloud-based services to enhance service delivery.
Communication and Stakeholder Management:
- Present to large groups and senior management with strong communication skills.
- Manage relationships with internal stakeholders and external vendors effectively.
Operational Management:
- Manage service delivery in complex environments.
- Establish and review SLAs, OLAs, and KPIs to ensure effective service management.
Required skills and experience for the Service Design Specialist (ITIL) includes:
Experience:
- Proven experience in managing service design and transition projects.
- Extensive experience with ServiceNow implementation and configuration.
- Strong project management and leadership skills.
- Experience in managing service delivery in complex environments.
Certifications:
- ITIL (v3 and v4) certification.
- Agile methodology certification.
Technical Skills:
- Proficiency with AWS, Azure, SOC, and cyber security tools.
- Knowledge of SaaS, PaaS, and other cloud-based services.
Communication:
- Excellent communication skills, capable of engaging with senior management and large groups.
- Strong stakeholder management experience.
If you are a Service Design Specialist seeking an engaging and challenging role, apply now to join an esteemed team. We welcome individuals passionate about Service Design at an Enterprise level.
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