Current jobs related to Customer Success Manager - London UK, UK - Freshtechit

  • Head of Customer Success

    1 month ago

    UK, UK, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Head of Customer Success

    4 weeks ago

    UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Customer Success Manager

    3 weeks ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom InterQuest Group Full time

    Our client offers the best-in-class and most advanced advertising technology and content solutions. Due expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,000.As a Customer Success Manager, you'll be the trusted advisor to...

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom BMS Performance Full time

    Create relationships with some of the biggest names in the insurance industry.Positive, inclusive and collaborative working culture. Excellent benefits package. Customer Success Manager - WorcesterThe Company: Market leading business that provided software products specifically to the insurance industry. The client prides themselves in providing a positive,...

  • Customer Success Manager

    3 months ago

    UK, UK, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Paper Run Full time

    Role Overview: As a Customer Success Manager, you will play a crucial role in onboarding new clients and managing existing accounts. You will be the primary point of contact for customers, guiding them through their setup, ensuring they understand how to maximize the value of Paper Run's platform, and helping them achieve measurable marketing success.Key...

  • Customer Success Manager

    2 days ago

    UK, UK, United Kingdom Beagle Talent Full time

    We’re working with one of our most exciting MarTech clients to recruit a Customer Success Manager who will partner with enterprise businesses, guiding them through the adoption and scaling of our client’s GenAI adtech platform. Your mission will be to educate clients regarding the value of GenAI, demonstrating how it can be integrated into workflows and...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom TalentCo Full time

    We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Grid Edge Full time

    At Grid Edge, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. Even if you think you don’t meet all the requirements, please don’t be put off from applying. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Crownpeak Full time

    About Crownpeak At Crownpeak, we provide a cutting-edge, composable Digital Experience Platform (DXP) that helps global enterprise and retail organizations enhance their digital presence and drive growth. Our platform enables the rapid creation of tailored digital experiences through the combination and orchestration of best-in-class content marketing tools,...

  • Customer Success Manager

    1 month ago

    London, UK, UK, United Kingdom Formula Recruitment Full time

    We are partnered with a rapidly growing HR and Workforce Management Software vendor based in the UK. As a leader in both the UK and Europe, they are looking for a Customer Success Manager to join their team and help improve company performance across the employee lifecycle using advanced, built-in intelligence.As the Customer Success Manager, you will...

  • Head of Customer Success

    2 days ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Mind Detect Full time

    Our renowned payments infrastructure client is searching for a Customer Success Manager to join their growing team in London. Their market-leading solution enables payment providers to launch their own Pay-By-Bank as a core payment method and facilitate further growth for their customers. They have a great product and brand; as such, are on a strong growth...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Mind Detect Full time

    Industry-leading player in the data platform space is searching for a Customer Success Manager to join their team in London.The successful candidate will be responsible for developing relationships with each customer to ensure value is delivered to identify expansion opportunities and will own subscription renewals. As the platform is used across many...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom The Hub Full time

    *PLEASE NOTE THAT ALL JOBS ADVERTISED BY THE HUB ARE ON BEHALF OF PARTNERS, CLIENTS AND 3RD PARTIES AND APPLICATIONS AND RESPONSES ARE MANAGED BY THEM*The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer...

  • Strategic Customer Success Manager

    1 month ago

    UK, UK, United Kingdom ISL Talent Full time

    Strategic Customer Success ManagerLocation: hybrid role (regular visits to London or Exeter office)Salary: up to £75kAs a Strategic Customer Success Manager, you will manage a portfolio of enterprise customers, driving business value from onboarding through to renewal. You will be hands-on managing the day-to-day account to optimise adoption, alongside...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Harrington Starr Full time

    Customer Success ManagerPayment ReconciliationRemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    ✨Sr.Customer Success Manager✨£50-55k base + Bonus✨Hybrid, LondonThis company is a B2B SaaS platform that specialises in helping FMCG brands and Retailers unlock the true value of their retail media campaigns. Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands...

Customer Success Manager

3 months ago

London UK, UK, United Kingdom Freshtechit Full time

Exclusive Opportunity: Customer Success Manager / Account Manager


A leading SaaS company, situated in the heart of London, is actively seeking a passionate and skilled Customer Success Manager to join their dynamic and fast-growing team.

Key Responsibilities:

  • Account Management: Oversee assigned accounts, focusing on driving renewals and identifying new business opportunities.
  • Upselling & Cross-Selling: Leverage existing relationships to uncover upsell and cross-sell opportunities.
  • Relationship Building: Foster and maintain long-lasting relationships with key clients, ensuring their continued success.
  • Product Expertise: Demonstrate deep knowledge of the company's products and services, effectively educating clients and addressing their needs.
  • Account Monitoring: Proactively monitor client accounts, providing valuable insights and anticipating potential challenges.
  • Collaborative Marketing: Partner with the Marketing team to develop compelling customer testimonials and referrals.
  • Customer Advocacy: Understand and anticipate customer needs, working tirelessly to make our customers successful.
  • Issue Resolution: Identify and address potential issues within accounts, coordinating with internal teams to ensure swift resolution.
  • Strategic Contribution: Play a pivotal role in driving company goals, contributing to growth and profitability targets.

Qualifications & Experience:

  • Customer Success/Account Management: Proven experience in a similar role, with a track record of owning, growing, and maintaining key accounts.
  • Client Management: Experience managing a portfolio of 10-40+ clients.
  • Digital Marketing: Strong understanding of digital marketing concepts and tools.
  • Tech Savvy: Passionate about digital technologies, including CRM systems and Marketing Automation.
  • Sales/Consulting (Desirable): Experience in sales, consulting, or other client-facing roles.
  • Industry Experience (Desirable): Familiarity with SaaS, e-commerce, or technology sectors.
  • Language Skills (Desirable): French language proficiency is a plus.

What We Offer:

  • Competitive compensation package with a quarterly bonus structure.
  • Hybrid working model, offering flexibility and work-life balance.

If you're ready to take on a pivotal role in a fast-paced environment and contribute to the success of a thriving SaaS company, we want to hear from you

Contact:

For more information, please reach out to Annabelle at Freshtechit.

Keywords: Customer Success, SaaS, Account Management, E-commerce, Email Campaign, Digital Marketing, CRM, Marketing Automation