Omnichannel Project Manager

3 weeks ago


UK, UK, United Kingdom Henderson Scott Full time

Omnichannel Project Manager - (INSIDE IR35) £650 P/D

3-6 Months

South of England - 2 days Hybrid


I am looking to speak with an Omni channel Project Manager to join a FTSE 250 travel company. The omnichannel project manager will focus on the customer data platform project where they will work on the full discovery case to leverage multiple complex data streams. Additionally, as the Omni-Channel Project Manager, you will play a critical role in driving the strategic initiatives that enhance their customer experience across multiple touch points, including online, mobile, in-store, and customer service channels. You will be responsible for overseeing the planning, execution, and delivery of key projects that integrate and optimise these channels, ensuring a seamless and cohesive experience for their customers.


This role will be working closely alongside the Digital Native App Transformation so there for this person will need to demonstrate extensive commercial experience from an enterprise service industry.


Responsibilities:


  • Project Leadership: Lead cross-functional teams to deliver omni-channel projects on time, within scope, and on budget. Ensure all stakeholders are aligned and engaged throughout the project lifecycle.
  • Channel Integration: Oversee the integration of various customer touchpoints, including e-commerce platforms, mobile applications, in-store experiences, and customer support systems, to ensure a consistent and unified customer journey.
  • Data-Driven Decision Making: Utilize data analytics and customer insights to inform project decisions and optimize the customer experience across all channels.


Qualifications

  • Experience: Minimum of 5 years of experience in project management, with a focus on omni-channel or multi-channel environments. Experience in the travel or retail industry is a strong plus.
  • Education: Bachelor’s degree in business, Project Management, Information Technology, or a related field. PMP or similar project management certification is preferred.
  • Technical Skills: Strong understanding of omni-channel technologies, including CRM, e-commerce platforms, mobile apps, and in-store systems. Proficient in project management software (e.g., Microsoft Project, Jira, Trello).


Please not this role is based in south of England and requires you to be in 2 days a week.


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